Operations & Brand Support Specialist

Operations & Brand Support Specialist (₱35K–₱40K | WFH | FREE AI Certification)

Anywhere in the Philippines | WFH | 9:00 PM–6:00 AM | Monday–Friday

Role Snapshot

You own the operational heartbeat of a growing brand, ensuring that every customer touchpoint, product launch, and digital asset is managed with precision. This role exists to bridge the gap between high-level brand strategy and daily execution, requiring you to manage everything from proactive sales inquiries to the technical integrity of e-commerce storefronts across Amazon, Faire, and Shopify.

This is a delivery-focused position within an offshore context where you will operate within defined daily scopes, reporting to a client-aligned lead. Best suited for professionals who thrive in structured environments, value measurable standards like response-time targets, and prefer clear accountability over ambiguous workflows.

You're Likely a Strong Fit If You Have

• 3+ years of experience in e-commerce operations or sales-focused customer support
• Proven background in a sales call center environment with a focus on conversion and volume management
• Hands-on experience managing Amazon storefronts, Faire, or Shopify back-end systems, and Google Drive asset organization
• Proficiency in utilizing AI tools (e.g., Gorgias AI) and basic video editing for social platforms
• Willingness to work fixed night shifts (9 PM–6 AM) and comply with WFH technical requirements

Strong Signals

• Experience in the skincare or beauty industry
• Advanced proficiency in Pinterest SEO and board management
• Direct experience coordinating influencer gifting and logistics tracking

Responsibility Pillars

Customer & Sales Growth

You own the conversion cycle—turning inquiries into revenue through proactive communication and rapid response.

• Execute inbound and outbound sales support via email and social media DMs
• Maintain a ≤2-hour response time during business hours to maximize satisfaction
• Perform 100% daily follow-up on outstanding orders and customer inquiries

E-commerce & Site Integrity

You own the digital storefront—ensuring the brand's online presence is functional, accurate, and professional.

• Conduct daily audits of the Website, Faire, and Amazon for pricing and link accuracy
• Manage the end-to-end logistics for influencer gifting, dispatch, and tracking
• Update and maintain the Wholesale New Flow Tracker and Influencer Data Hub

Digital Asset & Content Management

You own the organization of brand collateral—ensuring teams can access the right assets at the right time.

• Maintain a highly organized Google Drive structure for all brand images and videos
• Perform basic editing and formatting of Talk Shop Live (TSL) videos
• Execute the launch checklist for new product releases across all stakeholders

About the Client

A U.S.-based mid-market skincare and wellness organization provides premium, botanically-based products to global consumers through D2C and wholesale channels. Known for long-term brand stability and high-quality product standards, offshore teams operate with structured handoffs, defined daily queues, and predictable performance reviews.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room.

Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free.

You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

Equip yourself with global-ready skills — 100% free.

Claim your spot now: https://links.cherish.pro/widget/form/ruhHXJUmH7lVPCQarTpg