Operations Associate (Work From Home)

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world's best talent. Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups. Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the worldbuilding out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who's building Persona

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we're looking for:

We are looking for a highly organized, proactive, and self-directed Operations Associate to join our team. This is a hybrid role that combines company-wide operational coordination with executive and personal assistant support for the business owner.

The ideal candidate is someone who thrives on creating clarity out of complexitywho can confidently manage moving parts across departments, build operational systems to keep things on track, and provide day-to-day support that saves leadership time rather than adding to their plate.

If you're someone who anticipates needs, communicates clearly, and gets things done with minimal direction, this role offers a unique opportunity to be the operational backbone of a fast-moving business.

Responsibilitieswhat you'll do:

Operations Support

• Track active jobs across Sales, Install, Purchasing, and Service departments
• Build and maintain a centralized dashboard to organize job details, department updates, schedules, and priorities
• Monitor install timelines, technician travel, purchase orders, and inventory needs
• Coordinate with vendors for product status updates and delivery timelines
• Follow up with customers regarding past-due payments and outstanding balances
• Track and summarize recurring service issues for leadership review
• Triage and respond to customer emails regarding service concerns or product questions, escalating when needed

Executive and Personal Assistant Support

• Manage the executive's inbox: flag urgent messages, draft responses, and ensure follow-through
• Oversee calendar scheduling, meeting coordination, and travel arrangements
• Handle household and family logistics, including appointments, reminders, and errands coordination
• Proactively identify tasks that need attention and organize them by urgency, impact, and priority
• Keep the executive focused by providing regular reminders of top priorities and unresolved issues
• Serve as a right hand during busy or high-pressure periodstriaging fires and preventing bottlenecks

Light Bookkeeping and Admin

• Track and reconcile bank accounts across multiple businesses and personal finances
• Monitor and organize sales tax documentation and filings
• Support general financial organization and categorization for accounting or tax prep purposes

Qualifications:

• Proven experience in operations coordination, project management, or executive assistance
• Excellent organizational skillsyou're someone who loves building systems, templates, and dashboards to keep everything moving smoothly
• High level of independenceyou take initiative, make decisions confidently, and don't need hand-holding
• Tech-savvy and comfortable learning new tools (project management tools, Google Workspace, spreadsheets, etc.)
• Clear communicator, both written and verbal, with a service-minded approach
• Discreet and trustworthy when handling confidential business and personal information
• Familiarity with light bookkeeping (e.g., bank reconciliation, tracking expenses, categorizing transactions)
• Experience juggling multiple priorities in a fast-paced, growing business environment
• Fully fluent in English
• Ability to commit long-term and full-time
• This position is for serious, career-oriented candidates

Nice to Have:

• Experience working with field service, construction, or product-based businesses
• Familiarity with customer service platforms, inventory tracking tools, or light CRM systems
• A knack for anticipating needs and seeing around cornerskeeping leadership on track before they even ask

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that's okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/