Operations Associate

Operations Associate

Location: Clark, Cebu, Manila, or Tarlac, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 9:00 PM - 6:00 AM PHT

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking a meticulous, analytical, and detail-driven Operations Associate to join our Payment Request (PR) Processing team. Operating onsite during North American business hours, you will help ensure pet parents receive accurate veterinary benefits coverage by reviewing clinic invoices, reconciling charges against membership tiers, and executing precise benefit applications.

Your Impact

• Invoice Review & Benefits Application: Review patient invoices submitted by partner veterinary clinics; verify member, pet, clinic, and plan enrollment; assess line items against benefit caps and code mappings; and accurately apply clinic- and client-specific coverage rules.
• Processing Accuracy & Financial Reconciliation: Reconcile invoice totals, applied benefits, in-clinic payments, write-offs, and client responsibilities within strict turnaround times while maintaining rigorous data integrity and clear audit trails.
• Escalations & Cross-Functional Collaboration: Investigate and troubleshoot routine payment discrepancies using internal tools, create detailed escalation tickets for complex coverage queries, and track pending requests to resolution.
• Process Optimization & Continuous Learning: Identify recurring billing discrepancies, share workflow feedback to minimize processing errors, and stay current on evolving benefit guidelines and standard operating procedures.

What You Bring

• The Experience: Demonstrated background in operations, billing, payment processing, data entry, or administrative/customer support requiring precise record review (with recent or high-level experience in medical coding, insurance claims, or medical invoice processing carrying a significant competitive edge for our technical invoicing evaluations).
• Industry Background: While general operations and billing experience is welcome, candidates with veterinary clinic, hospital, or billing experience, or strong backgrounds in medical coding and insurance claims processing, are especially favored by our clients.
• Technical Mastery: Proficiency navigating multiple computer systems and entering data accurately under high-volume queues.
• Core Competencies: Exceptional attention to detail for spotting invoice discrepancies; strong numerical aptitude for reconciling charges, calculations, and balances; ability to follow complex written guidelines consistently; and clear written English communication skills for documenting decisions and collaborating with teammates.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your Me time.
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Night Shift Premium: Competitive night shift compensation structure designed to reward your schedule alignment with North American business hours.
• Onsite Hub Collaboration: Work collaboratively alongside a vibrant community of professionals at your preferred TOA Global hub (Clark, Cebu, Manila, or Tarlac).
• Healthcare Operations Career Pathway: Deepen your expertise in veterinary insurance workflows, medical coding, and claims adjudication, establishing a clear trajectory toward Senior Operations Associate, Team Lead, or Operations Supervisor roles.