- Remote (Philippines-based)
- UK Working Hours
- Full-Time | 1–3 Years Experience
- PHP 25,000 – 40,000/month + performance bonus
- Supporting UCM Global Talent & UCM Education
- 1–2 Fully Covered Team Meetups Per Year
About The Role
We are hiring an Operations Associate to ensure the business runs smoothly, efficiently, and in sync as we scale.
This is not a traditional admin or support role. We are specifically looking for someone who wants to grow into an Operations Manager and play a key role in how the business runs over time.
This role sits at the centre of the business — working across recruitment, marketing, finance, and internal operations — ensuring that everything connects and moves forward effectively.
At UCM, recruitment is the core driver of the business.
Your role is to support and strengthen the operational side of that engine — ensuring processes are efficient, teams are aligned, and activity translates into results.
You will be expected to think beyond tasks — understanding how your work impacts business performance, output, and results across the company.
You will work across them, ensuring that workflows, systems, and execution remain consistent and effective.
This role operates across multiple areas of the business, with the level of involvement in each function depending on business needs and team structure.
As different departments grow and strengthen, your focus will shift accordingly — providing more support where needed, while maintaining overall operational alignment and efficiency.
What You'll Be Focused On
Your role is to: Keep the business running smoothly by ensuring all functions are aligned, efficient, and operating at a high standard.
You will also be expected to take ownership of improving how work flows across the business — not just maintaining processes, but helping improve them over time.
What You'll Be Doing
- Supporting the day-to-day operational flow of the recruitment function (systems, coordination, tracking, follow-through)
- Ensuring candidate pipelines, workflows, and internal processes remain organised and efficient
- Coordinating across recruitment, marketing, and operations to ensure activity is aligned and effective
- Supporting marketing and recruitment alignment (e.g. adverts, applications, response flow)
- Maintaining and improving internal systems (CRMs, trackers, workflows)
- Identifying bottlenecks across the business and taking action to resolve them
- Supporting onboarding and internal coordination processes
- Stepping in where needed to maintain continuity across teams
- Supporting execution of internal projects and operational improvements
- Ensuring clear, structured communication across teams
- Taking initiative and ownership in identifying ways to improve efficiency, structure, and execution across the business
This role is about ensuring activity turns into outcomes, not just keeping tasks moving.
Commercial Awareness
You are not responsible for generating revenue, but you should:
- Understand how recruitment activity drives business performance
- Recognise how operations impacts placements, speed, and output
- Prioritise work that supports efficiency and results
- Identify where breakdowns in process may affect performance
- Understand how strong operations supports business growth, team performance, and client delivery
How The Role Develops
Early Stage
- Learn recruitment workflows, systems, and business operations
- Support coordination and execution across teams
Developing Stage
- Improve workflows and operational efficiency
- Take ownership of systems and internal processes
- Contribute to cross-functional improvements
Established Stage
- Drive operational alignment across departments
- Support execution of company priorities
- Become a key operator within the business
- Leadership Progression
- Begin taking ownership of operational areas within the business
- Support leadership in executing company priorities and business improvements
- Develop into a long-term Operations Manager pathway
Who This Role Suits
This role is ideal for someone who:
- Wants to move beyond admin into a more impactful operations role
- Is interested in how recruitment businesses actually run
- Enjoys improving systems, workflows, and team coordination
- Is comfortable working across multiple areas of a business
- Wants long-term growth into an Operations Manager role
- Has already started taking ownership and initiative beyond basic task execution
- Is ambitious, proactive, and motivated to grow into a leadership-level operations role
- Has seen strong operators or managers before and wants to develop into that type of role themselves
What We're Looking For
- 1–3 years experience in operations, admin, or support roles
- Evidence of progression, initiative, or increasing responsibility in previous roles
- Strong ownership mindset — not just task completion
- Clear motivation to grow into an Operations Manager role
- Strong organisation and attention to detail
- Communicates clearly and professionally in a remote environment
- Ability to manage multiple priorities
- Confidence working independently in a remote setup
- Systems thinking and problem-solving ability
- Comfortable using tools (Excel, CRMs, operational systems)
- Comfortable working with different people and teams
- Approachable, collaborative, and easy to work with
- Strong interpersonal skills — able to build working relationships across the business
- Strong communication and confidence working across teams in a fast-moving environment
Preferred (not essential):
- Exposure to recruitment, staffing, or service-based businesses
- Experience supporting multiple teams or functions
- Exposure to fast-paced operational environments where priorities shift regularly
This Role Is Not For You If
- You prefer repetitive, task-based work
- You are not interested in how recruitment or business operations work
- You are uncomfortable working across different teams
- You prefer clearly defined roles with no ambiguity
- You are looking for a purely admin/support role without long-term progression or ownership
- You prefer waiting for instructions rather than taking initiative
Why Join Us
- Work across two growing international businesses
- Gain exposure to recruitment, operations, and business systems
- Develop commercially and operationally
- Be part of a fast-moving, collaborative team
- Clear progression into a senior operations role
- Opportunity to develop into a key operational leader within the business over time
How to Apply
Apply via LinkedIn Easy Apply and as part of your application, please answer the screening questions.
