Operations Associate

What you will be doing:

• Provide On Time and Quality Servicing Through fulfillment of Requests escalated via Salesforce/Email.
• Timeliness of escalation to fulfillment units and processing of External Customer Requests.
• Timeliness and Accuracy in Processing Adjustments and Account Maintenance
• Timely and Accurate Review of Adjustments
• Support Enhancements, Fixes and Service Deployments
• On-time submission and accurate output of reports

What we are looking for:

• Graduate of any 4 and 5-year business or technical course.
• High attention to details.
• Good analytical skills.
• Good verbal and written communication skills.
• Customer-focused oriented.
• With 1 year experience as customer care officer (voice/non-voice) in a card payment industry or digital financial company