Operations Associate
Operations Associate
Maya1-3 Years
This job is no longer accepting applications
Job Description
What you will be doing:
- Provide On Time and Quality Servicing Through fulfillment of Requests escalated via Salesforce/Email.
- Timeliness of escalation to fulfillment units and processing of External Customer Requests.
- Timeliness and Accuracy in Processing Adjustments and Account Maintenance
- Timely and Accurate Review of Adjustments
- Support Enhancements, Fixes and Service Deployments
- On-time submission and accurate output of reports
What we are looking for:
- Graduate of any 4 and 5-year business or technical course.
- High attention to details.
- Good analytical skills.
- Good verbal and written communication skills.
- Customer-focused oriented.
- With 1 year experience as customer care officer (voice/non-voice) in a card payment industry or digital financial company
More Info
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Key Skills
About Company
Skills:
money guide pro , Outlook, Microsoft Office, Office 365, Salesforce, Orion
Skills:
Hipaa, Slack, healthcare administration, Administrative Support, Crm Systems, prior authorizations, medicaid, healthcare operations, Google Workspace, medicare, Salesforce, customer service, payer documentation
Skills:
Microsoft Office, Salesforce Administration, Data Analysis, Qualitative Analysis