OPERATIONS ASSOCIATE

The Operations Staff is responsible for processing operational transactions and support activities while ensuring accuracy, timeliness, compliance, and service quality.

Responsibilities

• Processes transactions, requests, reconciliations, reports, and operational activities within prescribed service standards.
• Ensures the accuracy, completeness, and timeliness of operational outputs and records.
• Prepares and maintains operational documents, reports, files, and audit trails.
• Complies with policies, procedures, controls, and regulatory requirements.
• Identifies, investigates, and escalates operational issues, discrepancies, and exceptions.
• Coordinates with stakeholders to support operational requirements and resolve inquiries.
• Supports process improvements, automation initiatives, and business continuity activities.
• Promotes accountability, collaboration, and continuous learning.
  
  

Qualifications

• Bachelor's degree in Accountancy, Finance, Economics, Management, Business Administration, Information Technology, or a related field.
• Basic knowledge of banking operations, risk and control concepts, and regulatory requirements.
• Proficiency in Microsoft Office and relevant operational systems.
• Strong attention to detail, analytical, problem-solving, communication, and time management skills.
• Ability to perform accurately, manage multiple tasks, meet deadlines, and collaborate effectively with stakeholders.