Operations Assistant
Operations Assistant
virtual champs global, incFresher
- Posted 13 hours ago
- Be among the first 10 applicants
Job Description
Shift Schedule: 9pm to 6am (1 hr unpaid break)
Job Responsibilities
Job Responsibilities
- Monitor timekeeping and attendance
- Manage Skype, calendar, and email communications
- Process NHE, PAN, CAN, Exit Endorsements, and Jira requests
- Review and maintain campaign trackers and performance dashboards
- Monitor dialers, system access, and subscription renewals
- Conduct end‑of‑day (EOD) monitoring for representatives
- Prepare daily productivity, performance, and issue reports
- Perform appointment quality checks (QC)
- Screen candidates and create recruitment requests/orders
- Assist with client kickoffs, training, and onboarding preparations
- Support performance evaluations, KPI analysis, coaching, and PIP implementation
- Track invoice payments and billing status
- Generate reports as required by management
- Willing to work or relocate in General Santos City
- Prior experience in a small to medium‑sized BPO company
- BPO experience required
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Highly detail‑oriented with strong reporting and analytical abilities
More Info
Key Skills
PIP implementation
appointment quality checks (QC)
KPI analysis
email communications
About Company