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virtual champs global, inc

Operations Assistant

virtual champs global, inc
General Santos, Philippines
2-4 Years
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  • Posted 17 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Responsibilities
  • Monitor timekeeping and attendance
  • Manage Skype, calendar, and email communications
  • Process NHE, PAN, CAN, Exit Endorsements, and Jira requests
  • Review and maintain campaign trackers and performance dashboards
  • Monitor dialers, system access, and subscription renewals
  • Conduct end‑of‑day (EOD) monitoring for representatives
  • Prepare daily productivity, performance, and issue reports
  • Perform appointment quality checks (QC)
  • Screen candidates and create recruitment requests/orders
  • Assist with client kickoffs, training, and onboarding preparations
  • Support performance evaluations, KPI analysis, coaching, and PIP implementation
  • Track invoice payments and billing status
  • Generate reports as required by management

Qualifications
  • Willing to work or relocate in General Santos City
  • Prior experience in a small to medium‑sized BPO company
  • BPO experience required (specifically any lead position)
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication skills
  • Highly detail‑oriented with strong reporting and analytical abilities

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Bpo
Employment Type:
Full time

Job ID: 147328687

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Last Updated: 12-05-2026 09:57:00 PM
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