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MicroSourcing

Operations Assistant Manager - Insurance Services

MicroSourcing
Philippines, Pasig City
3-5 Years
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Job Description

Discover your 100% YOU with MicroSourcing!

Position: Operations Assistant Manager - Insurance Services
Location: Cyberscape Beta, Ortigas, Pasig
Work setup & shift: Onsite | Day shift

Why join MicroSourcing
Youu0027ll have:
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our Client, ReSource Pro, is a 21-year-old leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. Our Client, ReSource Pro, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. They have a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.

Your Role:
As an Operations Assistant Manager - Insurance Services, you will:
  • Oversee daily back-office operations to ensure quality service, client satisfaction, and team performance.
  • Monitor client task activity and operational metrics coach teams for continuous improvement.
  • Ensure compliance with internal policies and client-specific security standards.
  • Drive innovation, process optimization, and efficient resource planning.
  • Manage onboarding, training, performance evaluations, and development plans.
  • Build strong client relationships and support new client onboarding and reporting needs.
What You Need:
Non-negotiables:
  • Bachelor's degree
  • Minimum of 3 years experience in operations, team leadership, or client service
  • Strong skills in coaching, performance management, and stakeholder communication
  • Proven ability to manage multiple teams or clients
  • Familiarity with back-office platforms or workflow systems
Preferred skills/experience:
  • Experience in insurance, finance, or outsourcing environments
  • Background in talent engagement and retention strategy
  • Exposure to innovation initiatives and service delivery models
  • Ability to manage operational metrics and revenue targets (e.g., $22K+ monthly)
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/
.Terms & conditions apply

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More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Insurance Services
Employment Type:
Full time

About Company

MicroSourcing

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

Job ID: 135560071

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Last Updated: 14-12-2025 07:47:39 PM
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