Operations and Service Assistant (Facility Coordinators)

Company Description

SEMY AS, a Norwegian Facility Management company with representative offices in the Philippines, is looking for an Operations and Service Assistant to support our property and facility operations team. Semy AS delivers professional property, facility, and asset management services, supporting customers through operations, maintenance, and workplace services.

Working alongside its affiliated companies:

Lemy provides strategic leadership and shared business services while leveraging the specialized capabilities of each organization.

Hemy AS develops digital property technology and software solutions, including the Hemy 360 platform for smart property and facility management.

Nemy AS specializes in enterprise information management, digital buildings, BIM, Digital Twins, and information lifecycle management, enabling organizations to effectively manage and utilize their data

Together, the group offers a comprehensive ecosystem that combines strategic management, operational excellence, and digital innovation to help organizations optimize business performance and create sustainable value.

General Information

• Role: Operations and Service Assistant (Facility Management Coordinators)

• Reports to: Operations and Service Team Leader (Ph-Manila) and Department Manager (Poland) 

• Work Environment: Onsite Office Reporting in Alabang, but with hybrid collaboration thru MS teams in Norway, the Philippines (Davao), and India.  

• Work Schedule: 8 hours - ranging between from 2PM til 11.00PM Philippines Time

• Employment Type: Full-Time 

Standard Roles and Responsibilities

The role will focus in coordinating maintenance and service activities, managing work orders and assets, supporting field operations, and ensuring that facility-related tasks are properly documented, monitored, and completed.

The ideal candidate has experience in property, facility, or technical operations, is comfortable working with digital maintenance systems, and can understand technical documentation and building information.

Key Responsibilities

Coordinate and monitor maintenance, service, and repair activities for properties and facilities.

Create, update, and follow up on maintenance requests, work orders, and service tasks.

Coordinate with field technicians, suppliers, contractors, tenants, and other stakeholders to ensure timely completion of assigned tasks.

Use Microsoft Dynamics 365 Field Service or similar maintenance/work order management systems to manage service requests and operational activities.

Maintain accurate records of work orders, assets, maintenance activities, and service history.

Assist in asset management, including tracking equipment, building components, maintenance requirements, and service schedules.

Review and interpret technical documentation, drawings, building information, and maintenance-related documentation.

Monitor ongoing service and maintenance activities and follow up on pending or overdue tasks.

Assist in planning preventive and corrective maintenance activities.

Support the preparation of operational reports, maintenance updates, and service documentation.

Communicate with internal teams and external service providers regarding facility-related concerns.

Ensure that maintenance and service activities are properly documented and aligned with established procedures and standards.

Assist with identifying operational issues and coordinating appropriate solutions.

Perform other operational and administrative tasks related to property and facility management as required.

Required Qualifications

Experience in property, facility, or technical operations management.

With Experience using Facility Management Software and Task Management or similar maintenance/work order systems.

Familiarity with asset management and maintenance processes.

Ability to interpret technical documentation, drawings, and building information.

Strong organizational and coordination skills.

Good written and verbal communication skills.

Ability to manage multiple tasks, priorities, and deadlines.

Detail-oriented with strong follow-up and documentation skills.

Comfortable working with digital systems and technology.

Ability to work independently while coordinating effectively with remote teams and stakeholders.

Can report to the office (Monday to Friday) from 2:00pm to 11:00pm Ph time either in Alabang office

Preferred Qualifications

Experience with Digital Twin platforms, BIM viewers, or 3D building models.

Understanding of building systems and property operations.

Experience working with facility management, property management, engineering, maintenance, or technical service organizations.

Familiarity with preventive and corrective maintenance processes.

Experience working with international teams or clients is an advantage.