Operations and Payroll VA

Key Responsibilities

• Roster and assign staff to shifts in Evergiving and AVA on a day-by-day basis, keeping assignments compliant and on schedule.
• Run recruitment and onboarding admin end to end: contracts, onboarding portal steps, CV checks and badge requirements before each new starter's first day.
• Process weekly pay and bonuses: reconcile timesheets in Employment Hero, pull sales figures, apply the bonus structure in Excel, and prepare the pack for approval before it goes to payroll.
• Chase outstanding timesheets throughout the week so payroll runs cleanly every Monday.
• Collect and compile staff availability via JotForm ahead of each week's roster.
• Update territory assignments in Zone 8 each month using the client's suburb grid.

Monday is the busiest day of the week here. Rostering, payroll and bonuses all land at once, and you'll need to manage several systems calmly without missing a beat.

Must-Have Qualifications

Before you apply, confirm:

• Strong working proficiency in Excel (formulas, cross-referencing, data entry). This role runs almost entirely through spreadsheets.
• Available full-time, Mon–Fri, 8am–5pm AEST (shifting with daylight saving).
• Solid experience in rostering, payroll admin or back-office operations, ideally in a fast-growing or field-based business.
• Confident liaising directly with Australian staff and leadership, in strong written and spoken English.
• Reliable internet and a private, quiet home setup for contractor work.

Nice-to-Have Skills

• Experience with Employment Hero, JotForm or similar rostering and onboarding platforms.
• Comfort working with sales or bonus-structure calculations.
• Background in field marketing, direct sales or similar target-driven environments.

Success Outcomes

• 30 Days: You've learned the core systems (Evergiving, AVA, Employment Hero, Autop, Zone 8) and are running rostering and onboarding admin with light oversight.
• 60 Days: You're independently processing weekly pay and bonuses and chasing timesheets proactively, with approval needed only on the final pack.
• 90 Days: You own the full weekly operations rhythm: rostering, onboarding, payroll admin, availability and territory management, end to end.