Operations and Membership Officer
Department: Operations
Reports to: Country Manager, with close coordination with the Finance Department
Location: RE/MAX Philippines Headquarters, BGC TAGUIG CITY
Build Your Career with RE/MAX Philippines
The Operations and Membership Officer is an important part of the REMAX Philippines Headquarters team. This role is ideal for someone who wants to build a meaningful career, gain exposure to different areas of the business, and grow alongside one of the world's most recognized real estate brands.
You will help support the people behind the REMAX Philippines network, including broker owners, agents, offices, and the headquarters team. Your work will contribute directly to creating a professional, organized, and supportive membership experience across the country.
This is more than an administrative role. It is an opportunity to understand how a national real estate network operates, develop skills in operations and finance, work with technology and membership systems, and contribute to projects that help REMAX Philippines grow.
Role Summary
The Operations and Membership Officer will support the day-to-day operational and administrative needs of REMAX Philippines.
The position will serve as the primary point person for membership management and backend support, ensuring that member records, accounts, requirements, and concerns are handled accurately and efficiently.
The officer will also provide administrative support to the Finance Department and coordinate with different teams within headquarters. The role requires someone who is organized, dependable, service-oriented, and eager to learn.
Key Responsibilities:
Membership Management and Support
- Serve as the main point of contact for membership-related requests and concerns from broker owners, agents, and REMAX offices.
- Support the onboarding, activation, transfer, updating, suspension, and offboarding of members.
- Maintain complete and accurate records of offices, broker owners, agents, and other network members.
- Process membership applications and ensure that all required information and documents are complete.
- Coordinate the creation and updating of member accounts across RE/MAX Philippines platforms and systems.
- Provide backend support for membership platforms, internal directories, account access, permissions, and databases.
- Assist members with account access, profile updates, documentation requirements, and administrative concerns.
- Monitor membership status, renewals, pending requirements, and account changes.
- Prepare regular reports on active members, new members, transfers, removals, and pending applications.
- Help create a positive and professional membership experience for the RE/MAX Philippines network.
Finance and Administrative Support
- Assist the Finance Department with billing, collections support, documentation, filing, and recordkeeping.
- Prepare, organize, and maintain membership and finance-related documents.
- Assist in monitoring membership fees, office fees, and other accounts based on Finance Department records.
- Help distribute invoices, statements of account, payment reminders, and other official documents.
- Coordinate with members and offices regarding billing documents, account information, and payment-related administrative concerns.
- Assist in reconciling membership records with billing and payment records.
- Prepare reports, trackers, schedules, and supporting documents as needed.
- Handle financial and membership information with accuracy, confidentiality, and professionalism.
Operations and Headquarters Support
- Provide administrative and operational support to the REMAX Philippines Headquarters team.
- Maintain internal trackers, forms, templates, databases, and operational records.
- Support the management of accounts, system access, and backend information across RE/MAX platforms.
- Coordinate with Finance, Technology, Marketing, Training, and Business Development teams on membership and operational requirements.
- Assist in implementing new systems, policies, and processes that improve the way RE/MAX Philippines supports its network.
- Support trainings, meetings, and events by preparing member lists, attendance records, certificates, materials, and other administrative requirements.
- Track requests and concerns to ensure that they are properly followed up and resolved.
- Identify recurring concerns and recommend ways to improve internal processes and member service.
- Take part in special projects and initiatives that contribute to the growth of RE/MAX Philippines.
Qualifications:
- Bachelor's degree in Business Administration, Management, Finance, Accounting, or a related field.
- At least one to two years of experience in operations, administration, membership management, finance support, customer service, or a similar role.
- Fresh graduates with strong organizational skills and the right attitude may also be considered.
- Strong attention to detail and commitment to accuracy.
- Good written and verbal communication skills.
- Ability to organize multiple requests, records, and deadlines.
- Proficiency in Microsoft Office or Google Workspace, especially spreadsheets.
- Comfortable learning online platforms, membership systems, databases, and backend tools.
- Able to handle confidential information responsibly.
- Experience in billing, collections support, account administration, franchising, associations, or real estate is an advantage.
