REASONS TO JOIN US
- Hybrid work
- Day shift and fixed weekends off
- Work-life balance
- Empowering work environment and culture
- Competitive salary and benefits
- Supportive, collaborative teams across functions
ABOUT US
Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.
Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.
We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.
ABOUT THE ROLE
KEY RESPONSIBILITIES
This role within the Operations team will work closely with the COO, Compliance Officer, and the wider claims team to support effective and efficient service delivery to our customers, insureds, and claimants. With a demonstrated focus on accuracy and timeliness, you will work with the team to deliver reporting, identify continuous improvement opportunities, and support branch governance activities.
Report Preparation
- Prepare regular operational reports (daily, weekly, monthly) on claims performance and key metrics.
- Compile and present management reports highlighting trends, risks, and improvement opportunities.
- Ensure accuracy, consistency, and timeliness of reporting outputs..
- Tailor reports for different stakeholders, including senior leadership, operations teams, compliance functions, and external customers.
- Prepare ad hoc reports and analysis in response to business or regulatory requests.
- Analyze claims data to identify trends, anomalies, and performance issues.
- Develop and maintain dashboards and reports (e.g., turnaround time, claim leakage, SLAs).
- Provide actionable insights to senior management for decision-making.
- Automate reporting processes where possible to improve efficiency and reduce manual effort.
Continuous Improvement (CI) & Initiative Delivery
- Identify opportunities to improve operational processes across teams.
- Analyze workflows and pain points to develop practical, team-focused solutions.
- Design and implement improvements to enhance efficiency, accuracy, turnaround time, and controls.
- Deliver CI initiatives end-to-end, from ideation through to implementation and monitoring.
- Track and report on outcomes, including time savings, error reduction, and efficiency gains.
- Support and facilitate improvement workshops and follow through on agreed actions.
Process Design, templates, process documentation
- Develop and maintain standard templates and process documentation as required.
- Create repeatable frameworks to support new initiatives and scalable delivery.
- Document process flows, SOPs, work instructions, and supporting governance requirements.
- Support consistent adoption of documentation and standardized processes across relevant teams.
Transformation & Automation Initiatives
- Support transformation initiatives, particularly in process design, coordination, and implementation.
- Identify automation opportunities through process analysis and documentation.
- Translate business requirements into clear, actionable inputs for technical teams or developers.
- Support implementation and monitor outcomes to ensure automation initiatives deliver intended benefits.
Branch Governance
- Coordination of required activities and stakeholder engagement.
- Ensure timely completion of actions.
SUCCESS MEASURES
Report Preparation
- Timely and accurate production of reports.
- Report automation.
Continuous Improvement Impact
- Identification and delivery of continuous improvement initiatives.
Process Design, templates, process documentation
- Oversight and maintenance of SOPs and process documentation.
- Leading process design activities.
Transformation & Automation Initiatives
- Support implementation and monitor outcomes to ensure automation initiatives deliver intended benefits.
Branch Governance
- Compliant and timely delivery of Branch Governance activities.
ABOUT YOU
ESSENTIAL QUALITIES AND EXPERIENCE
- 3-5 years of experience in insurance claims, shared services, operations, and continuous improvement.
- Experience in operating model design, process improvement, and transformation initiatives.
- Experience coordinating cross-functional initiatives and working with multiple stakeholders.
- Strong problem-solver with a practical execution focus.
- Good judgement and prioritization skills.
- Strong operational mindset with attention to detail.
- Confident communicator with effective stakeholder management skills.
- Ability to turn ideas into practical actions and outcomes.
- Adaptability and ability to thrive in evolving environments.
WHAT TO EXPECT
We offer you exciting benefits to support you in your professional and personal journey:
- Flexible work arrangements to help you balance work and personal responsibilities.
- Career development opportunities through technical and leadership programs.
- Life, disability, and travel insurance, plus access to other discounted insurance options.
- A competitive compensation and benefits package.
- A vibrant, collegiate, inclusive culture that celebrates you.
We are always on the look-out for great talent, and you just might be who we're looking for.
We want to learn more about you, so click the link to apply. You may also email [Confidential Information]
