Job Description
GrowBeyond (a division of GrowFactor) helps UK businesses build efficient offshore teams by connecting them with top talent from the Philippines. We work with founders and business owners who want to scale smarter freeing up their time through reliable, high-performing remote professionals.
We're now hiring a Help Desk Support Specialist for one of our UK-based clients in the property maintenance and services sector. The company manages a large number of client jobs each week and needs someone proactive, organised, and detail-oriented to take ownership of day-to-day admin and coordination tasks.
This role is ideal for someone who loves structure, enjoys problem-solving, and takes pride in keeping operations running smoothly behind the scenes. You'll be managing client bookings, updating portals, and ensuring that all jobs and paperwork are tracked and completed on time.
Job Responsibilities
Job Scheduling & Coordination: Book and schedule client jobs using CAFAM and other internal systems.
Client Portal Management: Open and close jobs on client portals, ensuring all relevant details and documentation are updated accurately.
Paperwork Management: Chase subcontractors and team members for missing paperwork and upload completed documents to the system.
Data Entry & Record Keeping: Maintain accurate records of jobs, invoices, and client details within CAFAM.
Communication Support: Liaise with clients and subcontractors professionally via email or portal messages.
Workflow Monitoring: Track job progress, flag delays or issues, and make sure all open tasks are completed on schedule.
General Admin Support: Assist with other administrative tasks as needed across the business.
Skills & Qualifications
Prior experience in Help Desk, Admin Support, or Operations Coordination roles (preferably for a UK or international company).
Strong organisational skills with the ability to manage multiple tasks and deadlines.
Excellent English communication skills (written and spoken).
Tech-savvy and quick to learn new systems experience with CAFAM or similar job management platforms is a plus.
Proficient with web-based systems, email, and spreadsheets (Google Workspace or Microsoft Office).
Detail-oriented, reliable, and able to work independently with minimal supervision.
A positive, can-do attitude and willingness to support a growing business.
Work Environment
Location: Remote (Philippines only).
Schedule: Full-time, 40 hours per week working UK business hours (flexibility may be considered).
Equipment: Must have a reliable computer and high-speed internet connection.
Why Join Us
Work with an established UK company supported by GrowBeyond's recruitment and HR team.
Be part of a business that values process, efficiency, and teamwork.
Long-term, stable role with room to grow as the company expands.
If you're detail-oriented, process-driven, and ready to help a growing UK business operate more efficiently we'd love to hear from you!
