Overview
Support a fast-paced Sydney-based plumbing company by managing high-volume administrative tasks, report generation, and professional correspondence. This role serves as a vital link between a 12-person field team and their residential and commercial clients, transitioning into phone-based customer service after initial training.
Rate:
- Equivalent of USD 722/month in the applicant's local currency
Schedule:
- Monday - Friday, 9:00 AM - 5:00 PM AEST, with 1 hour unpaid break (40 hours per week)
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Responsibilities
- Report Generation: Compile information from field plumbers and format it into professional customer reports and PDF documents.
- Documentation & Correspondence: Prepare official team documentation, including TAFE letters and job-specific correspondence for the 12-person plumbing team.
- Accounts Receivable: Manage tracking spreadsheets and monitor the accounts email inbox to follow up on outstanding payments and maintain organized financial records.
- Customer Service (Voice): Answer incoming calls to qualify leads by collecting essential details (name, address, problem description) and providing a professional first point of contact.
- Scheduling: Coordinate customer needs with plumber availability using the company's scheduling platform to set appointments.
- Email Management: Draft and manage email correspondence on behalf of the operations team to ensure timely communication with all stakeholders.
Requirements
- Experience: 12+ years of experience in an administrative assistant or office support role.
- Technical Skills: Proficiency with Gmail, Microsoft Word, and general document formatting/PDF creation.
- Communication: Strong written and verbal English skills with a clear, professional phone manner suitable for Australian customers.
- Autonomy: Ability to work independently once instructions are provided, delivering completed tasks without constant supervision.
- Adaptability: Comfortable working in a high-pressure environment with shifting daily priorities and multiple concurrent tasks.
Qualifications
- Previous experience with ServiceM8 or similar job scheduling software is highly regarded.
- Familiarity with Podium or comparable shared communication/phone systems.
- Experience working specifically within the trades, plumbing, or home services industries.
- Proficiency with ChatGPT or AI tools for drafting correspondence and improving workflow efficiency.
Side Note
- This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
- Please follow the provided link to BruntWork's Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.
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