Operations Admin

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client's business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

We are a high-performance short-term rental and hospitality management company based in Texas. We manage and operate vacation rental properties with a clear focus on execution, guest experience, and owner satisfaction.

Our team is made up of locals who understand the market deeply and operate with a strong sense of ownership. With decades of experience across real estate development, construction, renovation, and sales, we don't just manage propertieswe build systems that drive consistent results.

We are a customer-first, operations-driven business. That means speed, accuracy, and accountability are non-negotiable. Every process we build and every action we take is designed to create seamless experiences for guests and maximize outcomes for property owners.

The Role: Operations Admin

We are hiring an Operations Admin who can operate as a low-drag, high-accountability team member. This is not a passive support rolewe are looking for someone who takes ownership, executes reliably, and continuously improves systems.

You will play a critical role in keeping operations running smoothlyhandling coordination, managing details, and ensuring nothing falls through the cracks.

What We're Looking For

• Strong bias for actionyou don't wait to be told what to do
• High attention to detail and follow-through
• Ability to manage multiple moving parts without losing accuracy
• Clear, proactive communication
• Comfort working in a fast-paced, execution-focused environment
• Systems thinkersomeone who looks for ways to improve how things are done

If you take ownership, move fast, and care about delivering real resultsnot just completing tasksyou'll thrive in this role.

Responsibilities

• Answer incoming phone calls.
• Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
• Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
• Email and track completion of required forms for select properties before guest arrival.
• Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
• Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
• Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
• Maintain records of property details, including amenities, guest requirements, and any updates to property features.
• Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
• Marketing admin tasks include posting to social media and updating the website as needed.

Requirements

• 2+ years experience in property management, hospitality, or administrative support.
• Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
• Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
• Ability to manage multiple properties and efficiently track guest requirements.
• Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
• Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
• Tech-savvy and quick to learn new software tools for property management operations.
• Ability to work remotely and independently while maintaining high service standards.

Compensation & Benefits (to be provided by Offshore Launch)

• Up to $1500/mo depending on experience
• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.