This is a remote position.
Position Overview
We're looking for a proactive, highly organised
Operations & Admin Assistant to support sales, customer service, administration, bookkeeping, marketing, and daily business operations.
This is a varied role for someone who takes initiative, stays organised, and enjoys helping a growing business run smoothly. The ideal candidate is reliable, detail-oriented, communicates clearly, asks questions when needed, and can help improve processes and systems as the business grows.
Key Responsibilities
- Manage online and email customer enquiries promptly and professionally, following each enquiry through to resolution.
- Prepare accurate customer quotations, including logistics and freight pricing, and support sales from enquiry through to order, invoicing and follow-up.
- Provide bookkeeping and financial administration in Xero, including invoicing, reconciliations, payment allocation and accounts receivable support.
- Maintain the Shopify website, Salesforce records, customer information and marketing databases.
- Assist with marketing activity across Meta, email and the website, including content creation in Canva.
- Help select, implement and improve operational systems, workflows, templates, processes and procedures.
- Maintain accurate, organized business records, including documenting and tracking sales leads, customer follow-ups and outstanding operational actions.
- Use initiative to identify improvements and undertake other sales, marketing, administrative and operational duties as the role develops.
Requirements
Key Skills & Experience
- 3+ years experience in administration, operations, sales support, customer service, or similar roles
- Experience with Xero/bookkeeping and preferably Shopify and Salesforce
- Strong English communication, organisation, attention to detail, and time management
- Proactive, reliable, and able to take ownership and manage multiple priorities
- Experience improving systems, processes, SOPs, workflows, or reporting
- Comfortable working across sales, marketing, logistics, CRM, and cloud-based tools
- Experience with Canva, email marketing, or Meta campaigns is an advantage
- Willingness to learn freight coordination and the business's products and industries
- High standards of confidentiality, accuracy, and responsible use of technology and AI
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
- Discipline and commitment to set working hours (strict shift times, not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.
Benefits 5. HMO offered after 6-month probation
- Monthly Salary: Php 35,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippine public holidays
- Probation: 6 months, and after Probation
- 10 days of annual leave credits
- 5 days of sick leave
- Eligible for 13th Month Pay after 30 days
- Annual Salary Review
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES: 7AM - 4PM Philippine time, Monday to Friday.
