Operational Risk Management Officer

Position Title: Operational Risk Management Officer

Location: UnionBank Plaza, Ortigas, Pasig City

About The Role

The Operational Risk Management Officer goes beyond monitoring risks. It provides leadership visibility, cross-functional exposure, and involvement in digital transformation initiatives. It's a career-building opportunity in one of the Philippines most innovative banks.

What You'll Do

• Support the development, enhancement, and implementation of the Operational Risk Management (ORM) framework, procedures, and systems, ensuring alignment with the Bank's size, complexity, and evolving business needs, including digital transformation and operational resilience requirements under BSP Circular 1203.
• Support the formulation and updating of policies, guidelines, and procedures relating to operational risk management, ensuring relevance to regulatory expectations and industry best practices.
• Implement and execute ORM tools (e.g., Incident Reporting, Key Risk Indicators, Risk and Control Self-Assessments (RCSA), Issue Management and Remediation), including risk assessments for new products, processes, and services across Business and Functional Units.
• Partner with 1st Line of Defense Business and Functions in the execution of the ORM Framework to bring escalated operational risk exposures back to within approved risk appetite. Review and challenge Risk Treatment Action Plans to ensure gaps are closed through sustainable solutions and recommend best practices for managing risks.
• Coordinate and collaborate with 2nd Line of Defense and 3rd Line of Defense (e.g., Compliance & Corporate Governance Group, Internal Audit Group, IT Risk Management) on operational risk-related matters to ensure integrated oversight and timely resolution of issues.
• Promote operational risk awareness and culture across the Bank by conducting focused learning sessions, awareness campaigns, and ORM training programs.
• Appraise and escalate identified risks or issues to the Team Lead, ORM Head, Risk Owners, and Chief Risk Officer, where relevant, ensuring timely and transparent communication.
• Create ORM-related reporting, data-driven management information, and presentation materials needed for Senior Management and the Operational Risk Management Committee (ORMC)/Board reporting.
• Support the team in the overall preparation and management of ORMC meetings and other governance forums as required.
• In the absence of the Team Lead or ORM Head, represent the Division in varying capacities and purpose, to the various committees of the Bank and contribute to cross-functional working groups and strategic discussions.
• Assist the team in updating write–ups and carrying out any required internal/external reports and assessments, including regulatory submissions and resilience-related requirements.
• Support IT control testing activities and contribute to the enhancement of methodologies and scripts used in evaluating IT-related risks. Familiarity with basic IT audit principles is expected.
• Perform other tasks and special projects as may be assigned by the Team Lead or ORM Head, including cross-functional initiatives that support UnionBank's customer-centric and high-reliability culture.
  
  

What We're Looking For

• Bachelor's degree in Risk Management, Accountancy, Finance, Business Administration, Economics, or a related field
• Experience in Risk Management, Operational Risk, Governance, Audit, or Compliance, ideally in banking or financial services.
• Strong understanding of banking operations, control processes, and resilience practices; knowledge of IT/cybersecurity and automation is a plus.
• Excellent communication and stakeholder engagement skills.
• Analytical mindset with strong problem-solving and critical thinking abilities.
• Adaptable, proactive, and able to work independently in a fast-paced setting.
• Proficient in Microsoft Office; experience with Excel, Power BI, SQL, or GRC platforms is an advantage.
• Team player with solid planning, multitasking, and organizational skills.