Purpose of the Role
The purpose of this role is to provide operational resilience enablement through high-quality reporting and dashboards, actionable insights and analytics, and disciplined data integrity/ data quality monitoring across operational resilience data sources and tools. The role supports governance and delivery rhythms by producing decision-ready metrics and packs for governance forums, maintaining trusted datasets, and identifying opportunities for automation and future AI-enabled reporting to improve scalability and consistency of resilience oversight.
Key Responsibilities
Reporting, Dashboards & Performance Metrics
- Produce and maintain dashboards, metrics and insights to support governance forums, management reporting and operational resilience oversight.
- Support automation and uplift of reporting capability, including standardised metric definitions, reusable templates, and improved self-service insights.
Insights & Analytics
- Analyse data to identify patterns, emerging risks, control gaps, and improvement opportunities relevant to operational resilience delivery and governance.
- Provide practical, stakeholder-ready insights to support planning, prioritisation, and performance conversations across resilience streams of work.
Governance Enablement, Artefacts & Operational Rhythm Support
- Support recurring governance activities through strong reporting discipline, version control, and maintenance of reporting artefacts and libraries.
- Contribute to governance cycles by coordinating inputs and preparing draft materials/ packs where required.
Automation & Analytics Uplift
- Contribute to the design and implementation of reporting/ insight solutions using applicable reporting tools and AI-enabled/ agentic approaches where appropriate, supporting data-driven decision making.
- Identify opportunities to improve insight quality and reduce manual effort through automation and improved system reporting capabilities.
Risk, Assurance & Evidence Support
- Provide risk management support through evidence preparation, data collection, drafting working files and driving awareness of impending actions.
- Deliver recommendations for standardizing risk and issue management administration across the business unit.
- Deliver insightful reporting across the business unit's RCSA profile.
- Support audit and assurance activities by sourcing evidence, tracking actions, and maintaining reporting traceability.
Skills and Competencies
- Ability to build, maintain and interpret dashboards/reports using applicable reporting tools.
- Strong analytical thinking, attention to detail, and ability to translate data into clear insight and recommendations.
- Data quality mindset, disciplined reconciliation, controls thinking, and continuous improvement orientation.
- Organised and delivery-focused, able to manage multiple tasks and deadlines in a structured cadence.
- Curious and innovative with an interest in leveraging AI/ modern tooling to enhance reporting and resilience outcomes.
Necessary Work Experience Includes:
- Experience in roles involving Operational Resilience (Business Continuity, Third Party Risk Management, IT Service Continuity Management).
- Solid exposure in general insurance / finance industry.
Preferred Work Experience
- Exposure to roles involving data analytics and reporting, governance reporting, operational resilience, business continuity, and risk management.
- Experience supporting recurring governance activities and coordinating reporting inputs across stakeholders.
- Proficiency in Microsoft tools (Excel, PowerPoint, Word, Applicable Reporting Tools) and comfortable working with structured datasets.
Necessary Qualifications Include
- Tertiary Degree or equivalent combination of education and work experience.
- Understanding of Operational Resilience Principles (Business Continuity, Third Party Risk Management, IT Service Continuity Management)
- Excellent communication (written and verbal) is needed to engage with stakeholders and convey complex information clearly.
- Ability to build relationships and work effectively with diverse teams and stakeholders is important.
- Strong organizational skills are needed to manage multiple tasks and projects simultaneously.
Preferred Qualifications Include:
- Experience in some Business Continuity Management System e.g. Fusion RM, Archer BR, Service Now RM and similar tools
- Understanding of Operational Resilience Frameworks (Business Continuity, Third Party Risk Management, IT Service Continuity Management)
- With certifications (e.g. Certification from Business Continuity Institute (BCI) or DRI International (DRII), Business Continuity Planner certified, BC Lead Implementor certified, ISO – 22301 certified)
- Proficient in Power BI reporting capabilities.
