The Operational Excellence & Technology Manager leads the hospital's Operational Excellence and Technology Division by driving enterprise-wide operational transformation, quality management, patient safety, regulatory compliance, accreditation readiness, and technology-enabled innovation across clinical and non-clinical operations.
The role is responsible for improving operational efficiency, patient outcomes, organizational performance, and service quality through process optimization, continuous improvement methodologies, digital transformation, and data-driven decision-making. Working collaboratively with hospital leaders, the position ensures that organizational processes remain patient-centered, compliant with local and international healthcare standards, and aligned with the hospital's strategic objectives.
Operational Excellence & Process Improvement
- Develop and implement the hospital's Operational Excellence Strategy aligned with organizational objectives.
- Lead enterprise-wide process improvement initiatives across all clinical and non-clinical departments.
- Analyze, redesign, standardize, and optimize operational workflows to improve efficiency, patient flow, productivity, turnaround time, and service delivery.
- Apply Lean, Six Sigma, Kaizen, Value Stream Mapping, and other operational excellence methodologies.
- Facilitate process mapping and standardization of hospital-wide operating procedures.
- Conduct Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), and Corrective and Preventive Action (CAPA) initiatives.
- Identify operational bottlenecks and implement sustainable improvement solutions.
- Promote a culture of continuous improvement throughout the organization.
Quality Management, Patient Safety & Infection Prevention and Control
- Lead and oversee the Hospital Quality Management System (QMS).
- Develop and execute quality improvement programs aligned with strategic priorities.
- Monitor hospital quality indicators, operational KPIs, clinical outcomes, and patient experience metrics.
- Lead implementation of International Patient Safety Goals (IPSG).
- Facilitate incident reporting, adverse event investigations, and sentinel event reviews.
- Partner with Infection Prevention and Control (IPC) in strengthening infection prevention programs and compliance.
- Lead hospital risk management initiatives related to quality and patient safety.
- Ensure implementation of evidence-based quality improvement initiatives.
Regulatory Compliance & Accreditation
- Lead organizational readiness for local and international accreditation programs, including Accreditation Canada International (ACI).
- Ensure compliance with DOH, PhilHealth, Data Privacy Act, OSHA, and other applicable regulatory requirements.
- Coordinate accreditation activities, mock surveys, internal audits, and external inspections.
- Review and strengthen hospital policies, procedures, and standards.
- Prepare compliance reports for Executive Management, Board Committees, and regulatory agencies.
- Monitor changes in healthcare regulations and recommend organizational improvements.
Technology & Digital Transformation
- Partner with the ICT Department to align technology initiatives with operational priorities.
- Lead business process automation and digital transformation initiatives.
- Ensure technology solutions support efficient clinical and administrative workflows.
- Participate in optimization of EMR, HIS, ERP, business intelligence dashboards, workflow automation, and analytics initiatives.
- Identify technology opportunities that improve operational efficiency, patient safety, and service quality.
- Support cybersecurity, business continuity, and digital governance initiatives from an operational perspective.
- Promote innovation through technology-enabled process redesign.
Strategy, Governance & Performance Management
- Develop and monitor operational performance dashboards and organizational KPIs.
- Present operational performance reports and recommendations to Executive Leadership.
- Lead multidisciplinary improvement committees and organizational transformation projects.
- Establish governance mechanisms to sustain operational excellence initiatives.
- Drive organization-wide change management to support successful implementation of improvement initiatives.
- Monitor project performance, timelines, risks, and expected outcomes.
Leadership & Organizational Development
- Lead, mentor, and develop the Operational Excellence & Technology team.
- Build organizational capability through coaching and training in operational excellence, quality improvement, patient safety, and change management.
- Foster collaboration among clinical, operational, and support service departments.
- Promote a culture of accountability, innovation, patient-centered care, and continuous learning.
- Perform other duties assigned by the Chief Operating Officer.
JOB REQUIREMENTS
- Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Healthcare Administration, or a related field.
- Master's Degree in Business Administration, Healthcare Administration, Public Health, Quality Management, or related fields is an advantage.
- At least 5–8 years of experience in operational excellence, process improvement, quality management, or operations leadership.
- At least 3 years of managerial or supervisory experience leading cross-functional teams or organizational improvement projects.
- Strong knowledge of Lean, Six Sigma, Kaizen and Change Management principles.
- Experience in project management and performance management.
- Excellent analytical, leadership, communication, and stakeholder management skills.
- Proficiency in Microsoft Office and process mapping and data visualization tools.
