Job description
ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 13,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,500 clients across the carrier, broker, and MGA segments – consistently earning a 96%+ client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2025 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 16 times since 2009.
Qualifications & Experience:
- Bachelor's degree in Business, Finance, Risk Management, or a related field.
- 10+ years of experience in U.S. Property & Casualty or Employee Benefits insurance operations.
- 5+ years of experience in consulting, process improvement, or operations management.
- 3+ years of leadership experience managing teams, operations, and budgets.
- Experience in Business Process Outsourcing (BPO) is a strong advantage.
- Lean Six Sigma Belt (or equivalent) and PMP certification/coursework required.
- Insurance certifications (e.g., CISR, AINS, ARM, CIC) or licensed agent preferred.
Key Skills & Competencies:
- Strong leadership, coaching, and stakeholder management skills.
- Highly adaptable, proactive, and results-driven.
- Excellent communication and presentation skills across all levels.
- Strong analytical thinking and problem-solving capabilities.
- Experience in project management, process improvement, and change management.
- Proficient in tools such as MS Office, Visio, Salesforce, and data analytics platforms.
- Ability to thrive in a fast-paced, collaborative, and high-performance environment.
Job Responsibilities:
- Deliver consulting and operational solutions to improve client processes, efficiency, and overall business outcomes.
- Conduct operations diagnostics and recommend tailored solutions, including process improvements, automation, and workflow optimization.
- Manage end-to-end client engagements, ensuring successful implementation, transition, and long-term value delivery.
- Build and maintain strong client relationships to drive retention, satisfaction, and new business opportunities.
- Lead client communications, project planning, and documentation to ensure alignment and transparency.
- Apply Lean, Six Sigma, and project management methodologies to solve complex business challenges.
- Collaborate with internal teams (e.g., Business Development, Service Delivery) to design and implement effective solutions.
- Contribute to proposal development, solution design, and continuous improvement initiatives.
- Support service quality by enhancing processes, reporting, and operational methodologies.
- Mentor and coach team members, sharing best practices and supporting professional development.
Shift Schedule: 8pm-5am PHT
Elevate your career with ReSource Pro, where your leadership, expertise, and vision will help shape the future of insurance operations on a global scale.
Job summary:
The Operations Consultant sets the foundation for building Trusted Partner relationships, while supporting the improvement of Operations Advisory.
