Onsite Technical Support Associate

1-3 Years

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Early Applicant

Job Description

Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.
Provide basic system assistance and escalate software issues when needed.
Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.
Perform monthly proactive check-ins with priority clients and document any concerns.
Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.
Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.
Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.

Minimum Qualifications

At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.
Basic knowledge of hardware repair for tablets, printers, and related peripherals.
Strong customer service and interpersonal skills.
Ability to work independently in field environments.
Willingness to travel for on-site client support and attend company events.
Comfortable interacting with business owners and conducting basic promotions.
Organized, detail-oriented, and proactive in issue resolution.

Note: Salary is negotiable.