Onsite Operations Payment Operator (Quezon City)

We're looking for a Payment Operator to join our growing operations team! The target start date is 7 September 2026.

In this role, you'll be responsible for processing participant payments, maintaining accurate payment records, and ensuring every transaction is handled with precision and care. If you're detail-oriented, organized, and thrive in a fast-paced, process-driven environment supporting cutting-edge neuroscience research, we'd love to hear from you.

Schedule: Full-Time, Monday - Sunday (Shifting Schedule), 5 days a week (40 work hours per week)

Location: On-site in Aurora, Cubao, Quezon City, Philippines

Responsibilities

• Process payments for study participants accurately and efficiently.
• Record and maintain payment transactions in the CRM system.
• Track and monitor daily payment activities to ensure accuracy and completeness.
• Prepare and report daily payment balances to the Shift Manager.
• Collaborate with the operations team to ensure smooth payment processing and compliance with established procedures.

Requirements

• Proven experience in a cashier, payment processing, customer service, or similar role.
• Strong interpersonal and verbal communication skills in both English and Filipino.
• Experience using Excel and CRM software.
• Exceptional attention to detail, organizational skills, and accuracy in handling transactions.
• Responsible, dependable, and committed to following processes and protocols.
• Service-oriented with the ability to work effectively in a fast-paced environment.

Perks & Benefits

• Paid leaves (Maternity, Paternity, Solo Parent, Women's Special Leave, Violence Against Women Leave)
• Holiday Pay, Premium Pay, Overtime Pay, and Night Shift Differential
• Service Incentive Leave (5 days after 1 year)
• Gov't benefits – SSS, PhilHealth, Pag-IBIG
• HMO coverage after 90 days
• 13th Month Pay

Spearhead the technical foundation of advanced neuroscience research right from Quezon City. We are seeking a full-time, on-site Chief Technology Officer to scale high-impact systems with speed and precision. Apply now to lead our tech vision.