Online Workspace Engineer

Job Summary:

Microsoft Exchange Analyst provides operational support for Windows Exchange Servers

and Office365 tenants that deliver services for the organization's environment. Support the process of vulnerability management to ensure a secure and stable environment. Participate in operational ticket management including helping end users, completing requests, and changes. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.

Responsibilities and Duties:

Work closely with vendors to resolve user and production issues.

Participate in operational support and on-call for a large enterprise messaging environment.

Troubleshoot Exchange on-premises servers and M365 messaging resources.

Generate operational documentation including change management paperwork.

Maintain high morale to go above and beyond the minimum requirements.

Work on multiple operational issues at one time.

Provide support for ancillary messaging products including mobile management, faxing solution,

and distribution list tools.

Perform other related duties as assigned.

Provide support for release deployments in a 24x7 operations environment as required.

Produce technical and operational documentation.

Qualifications:

2+ years of experience managing the day-to-day administration, support, maintenance, and

monitoring of Exchange and Office365

Experience with mail routing

Must be able to communicate technical concepts clearly to a wide audience Demonstrate a

customer focused attitude.

1+ Service Now or equivalent ticketing system experience

Must be able to communicate technical concepts clearly to a wide audience.

Microsoft Active Directory Administration experience

PowerShell scripting experience

ITIL experience (preferred)

Ability to work in a 24x7 on-call after hour rotation environment.

Good understanding of change management

Required Soft Skills:

Excellent communication and interpersonal skills Strong problem-solving and analytical skills.

Ability to work independently and as part of a team Willingness to learn and adapt to new

technologies.

Attention to detail and commitment to accurac