Discover your 100% YOU with MicroSourcing!Position: Online Sales Assistant
Location: Robinsons Cyberscape Beta Building. Topaz and Ruby Road, Ortigas Center, Pasig City
Work setup & shift: Hybrid | Night Shift
Why join MicroSourcing- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Benefit from flexible work arrangements that help you balance work and life.
- Career Growth: Take advantage of continuous learning and career advancement opportunities.
- Inclusive Teamwork: Join a team that celebrates diversity and fosters an inclusive culture.
Your Role:
1. Sales Operations Support- Assist with daily e-commerce operational tasks across Amazon, Walmart Seller Center, Shopify, and TikTok Shop.
- Help create, update, and maintain accurate product listings across all platforms.
- Monitor pricing, promos, inventory levels, and listing quality to ensure accuracy and compliance with retailer guidelines.
- Support processing of orders, shipment coordination, and documentation.
- Assist with resolving customer issues (order errors, refund inquiries, listing corrections) as directed by supervisors.
2. Marketplace Performance Monitoring- Track daily and weekly sales performance and prepare structured summary reports.
- Review key KPIs such as conversion rate, CTR, sessions, buybox %, rankings, and ACOS (when applicable).
- Monitor progress toward weekly/monthly sales targets and document insights for the Online Sales Manager.
- Identify trends, red flags, or unusual fluctuations in performance data.
3. Content & Listing Optimization- Conduct keyword research using Helium10 and platform-native keyword tools.
- Assist in drafting SEO-focused titles, bullet points, product descriptions, and backend keywords.
- Coordinate with marketing and graphics teams to gather images, videos, enhanced content, and TikTok promotional assets.
- Support updates to A+ content, rich media, and infographic modules.
4. Research & Competitive Insights- Conduct competitor analysis across marketplaces (pricing, promotions, reviews, bestseller data).
- Track competitor movement during key selling periods (TPRs, campaigns, seasonal events).
- Research trending products, trending categories, and consumer behavior patterns.
- Collect, organize, and present research findings to the sales team.
5. Meetings & Cross-Team Collaboration- Participate in sales meetings, marketing syncs, and weekly operational updates.
- Coordinate with sourcing, shipping, and marketing teams to keep product information accurate and timely.
- Document meeting notes, action items, and follow-ups in Asana or assigned tools.
6. Communication & Coordination- Support email communication with vendors, partners, and internal stakeholders.
- Assist in preparing proposals, promotional plans, sell-in decks, and reports.
- Help with customer service tasks, including review monitoring, feedback summaries, and issue escalations.
7. TikTok Shop Operations Support- Assist in identifying potential influencers and seller affiliates through TikTok Creator Center or Helium10.
- Support management of TikTok Shop operations: uploading products, updating inventory, processing orders, and monitoring campaign results.
- Coordinate sample shipments with the sourcing team and warehouse operations.
- Track ongoing TikTok campaigns and report performance to the Online Sales Manager.
8. Learning & Development Responsibilities- Strengthen knowledge of negotiation techniques, partner communications, and marketplace best practices.
- Gain hands-on experience using e-commerce tools (Helium10, Seller Center dashboards, Shopify apps, TikTok Seller Center).
- Document new learnings, weekly progress, and process improvements for reference.
What You Need:
Competencies / Personality Traits:
- Detail-oriented and highly organized
- Strong sense of ownership and follow-through
- Analytical and data-driven mindset
- Proactive problem solver
- Effective communicator and team collaborator
- Adaptable and eager to learn fast-paced e-commerce operations
Prior Experience
- Experience assisting with Amazon, Walmart, Shopify, or TikTok Shop operations is an advantage.
- Exposure to listing optimization, marketplace content creation, or keyword research.
- Familiarity with tools such as Helium10, Keepa, Seller Center dashboards, TikTok Seller Center.
- Experience collaborating with marketing, sourcing, or logistics teams.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our Commitment to 100% YOU
MicroSourcing believes that our strength lies in the diversity and talent of our people. We foster an inclusive culture that embraces all races, genders, ethnicities, abilities, and backgrounds. We provide space for different perspectives and offer opportunities for everyone to thrive.
At MicroSourcing, equality isn't just a slogan-it's our way of life. We don't just accept your unique, authentic self-we celebrate it and value every contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
