Onboarding Supervisor

Operational and Onboarding Supervisor

Job Description:

• Direct report to Clinical Quality & Operational Risk Management Leadership in US
• Assist in formation of employee development plans, monitors progress against individual and team performance objectives, and provides feedback
• Oversee staff performance in partnership with other leaders within defined scope of the role
• Support and lead internal and client-facing projects, including hiring, training and ongoing oversight of delivery
• Manage a team of CQORM representatives responsible for onboarding & credentialing and ensure operational execution and delivery, including but not limited to:
• Initiation of background checks, health screenings, and competency assessments
• Follow an algorithm to schedule health screenings at a clinic
• Monitoring background check results and uploading completed results to the candidate file
• Monitoring health screening results and conducting lab outreach to obtain missing results per a defined operating procedure
• Provide a daily update to Credentialing Coordinator on all pending health screenings and background check searches
• Uploading documents to the candidate's file in appropriate internal reporting tools and systems
• Other duties as assigned
• Follow escalations processes as defined
• Conduct work in accordance with written expectations and as measured through defined key performance indicators and raise process and performance gaps as needed to Leadership
• Meet written turnaround times and other deliverables as directed
• Serves as subject matter expert in medical / payer coding & billing projects including customized coding audit program development, implementation and ongoing delivery and reporting build and coding/auditing technology support
• Serve as an escalation point for US based leadership
• Office management in partnership with other Philippine leaders

Requirements

• 2+ years BPO supervisory experience leading teams
• 1+ years direct coding audit experience; development and build for related client-facing reporting inpatient and outpatient preferred
• English proficiency, written and verbal
• Advanced computer skills
• Advanced Excel and reporting