Shift Flexibility : 7:30 AM - 4:30 PM IST (matches Philippines 10:00 AM - 7:00 PM)
Onboarding Specialist (Philippines Market)
About Dostt :
Dostt is a Application / Platform focused on creating meaningful human connections through conversations and emotional support. As we expand our operations in the Philippines, we are looking for passionate and communication-driven professionals to join our team and help onboard, engage, and support our growing community of users.
Role Overview :
We are seeking an Onboarding Specialist to support the onboarding, activation, engagement, and retention of Philippines-based users and partners. This is an outbound voice-process role where you will guide new users through the onboarding journey, educate them about the platform, and ensure a smooth and positive experience.
The ideal candidate is an excellent communicator who enjoys speaking with people, building relationships, and driving user activation through consistent follow-ups and engagement.
Key Responsibilities :
- Conduct outbound calls to prospective and existing users
- Guide new users through the onboarding and activation process
- Assist users in completing profiles, verification requirements, and onboarding steps
- Educate users about platform features, guidelines, incentives, and opportunities
- Follow up with users to ensure successful activation and continued engagement
- Re-engage inactive users and encourage platform participation
- Address basic user queries and coordinate escalations when required
- Maintain accurate records of interactions, onboarding status, and follow-up activities
- Deliver a positive user experience through professional and empathetic communication
- Stay updated on platform updates, operational processes, and promotional initiatives
Requirements
Qualifications
- At least 6 months of experience in any of the following:
- Customer Engagement
- User Onboarding
- Telemarketing
- Outbound Calling
- Customer Success
- Retention
- Voice Process Operations
- Strong spoken and written Filipino/Tagalog & English communication skills
- Ability to build rapport and communicate confidently over calls
- Strong persuasion, listening, and objection-handling skills
- Comfortable working with daily calling targets and follow-up activities
- Ability to work independently in a remote environment
- Basic proficiency in Google Workspace, Microsoft Excel, and CRM tools
Preferred Qualifications
- Experience supporting international users or customers
- Experience in onboarding, activation, community engagement, or retention programs
- Familiarity with remote work tools and virtual collaboration
- Filipino/Tagalog language proficiency is an advantage
Technical Requirements
- Personal laptop or desktop computer
- Stable high-speed internet connection
- Quiet and professional work environment for voice calls
Work Schedule
- Remote Work Setup
- Philippines Day Shift
- 10:00 AM - 7:00 PM PHT (Monday to Saturday)
What We're Looking For
- Excellent communication and relationship-building skills
- Strong ownership and accountability
- Consistent follow-up discipline
- Positive attitude and willingness to learn
- Ability to handle conversations professionally and empathetically
- Reliable attendance and commitment to performance goals
