Onboarding Specialist

Key Responsibilities

• Conduct orientation sessions for new BPO hires, introducing company culture, policies, and attendance guidelines.
• Collect, verify, and complete pre-employment requirements (e.g., government IDs, medical clearances, background checks).
• Coordinate with IT and Facilities to ensure workstation setups, log-in credentials, and equipment are ready prior to Day 1.
• Monitor candidate completion rates in the onboarding portal and resolve delays or missing documentation.
• Hand over fully onboarded cohorts to the Training and Operations teams.

Qualifications

• Bachelor's degree in Human Resource Management, Psychology, Business Administration, or a related field.
• 1–2 years of experience in HR, recruitment, or onboarding within a BPO/call center environment preferred but not required.
• Excellent verbal and written English communication skills.
• Proficiency in MS Office (Excel, Word) and experience using Applicant Tracking Systems (ATS) or HRIS tools.
• Strong organizational skills, keen attention to detail, and the ability to manage tight deadlines and high volume.
• Willingness to work shifting schedules or night shifts to align with client operations.