NeoWork is currently seeking an Onboarding Specialist to support partners through the listing process and ensure a smooth experience from onboarding through post-sale support. This role combines customer support, listing quality assurance, administrative tasks, and AI implementation.
Responsibilities
- Guide partners through the onboarding process and help them complete their listings accurately and efficiently.
- Review and perform listing QA to ensure all details, content, and information meet quality standards.
- Assist partners with listing details, updates, corrections, and other platform-related needs.
- Provide after-sales support and respond to partner questions or concerns through email, chat, and other communication channels.
- Follow up with partners to ensure outstanding onboarding or listing requirements are completed.
- Maintain accurate records and documentation of partner interactions and listing status.
- Identify issues or gaps in listings and proactively work with partners to resolve them.
- Build and configure AI chatbots as part of the onboarding and customer support process.
- Help improve onboarding workflows and processes to create a smoother partner experience.
- Collaborate with internal teams to resolve partner and listing-related issues
Requirements
- Experience in customer support, onboarding, account management, or administrative operations
- Strong attention to detail, particularly when reviewing and managing listing information
- Strong written and verbal communication skills
- Comfortable working with chat, email, and CRM/platform tools.
- Ability to manage multiple partner requests and follow-ups while staying organized
- Familiarity with CRM software and sales productivity tools
- High level of professionalism and confidentiality
- Self-motivated and results-driven
- Owned computer or laptop and have stable internet connectivity
- Knowledgeable in Office 360, Google Apps, and client-facing communication
- Strong problem-solving skills and a proactive approach to customer support
- Comfortable learning and working with AI tools and chatbot platforms.
- Experience with listing management, e-commerce, marketplaces, or similar platforms is a plus
Benefits
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being
- In addition to the base salary, performance-based incentives are provided
- There is an annual review and appraisal process in place
- There are ample opportunities for professional growth and advancement within the company
