Management Level
H
Essential Duties:
Onboarding Function – Serve as the primary point of contact for new clients and support the successful implementation of notification applications and services in accordance with corporate and departmental policies and procedures.
- Manage the onboarding and implementation process for new clients, ensuring a seamless customer experience from initial contact through successful deployment.
- Stay current with notification products, services, and industry best practices through ongoing training and development.
- Deliver exceptional customer service and build strong relationships with clients throughout the onboarding journey.
- Gather, verify, and validate client requirements to ensure accurate application setup and long-term supportability.
- Coordinate project implementation activities, including reviewing site surveys, creating application handoff documentation, configuring applications, and establishing operational processes.
- Communicate proactively with clients to confirm orders, discuss implementation timelines, and provide training and support throughout the onboarding process.
- Establish and manage project plans as needed to ensure timely and successful completion of client implementations.
- Collaborate with internal stakeholders and cross-functional teams to effectively resolve issues and deliver solutions.
- Maintain accurate and detailed records of all client interactions within the customer database.
- Identify opportunities to introduce clients to additional products, services, and features that may enhance their business operations.
Minimum Qualifications:
- Bachelor's degree in business, Communications, Information Technology, Marketing, or a related field. Relevant work experience may be considered in lieu of educational requirements.
- Fluency in both Mandarin and English is required. Candidates must be able to confidently speak, read, and write in both languages, as this role involves supporting and communicating with a diverse client base across the APAC region.
- Please note that candidates who are proficient in only Mandarin or only English will not be considered. We are specifically seeking bilingual professionals with strong communication skills in both languages.
- Strong verbal and written communication skills with the ability to engage professionally with clients and internal stakeholders.
- Good working knowledge of computer applications and Microsoft Office Suite.
- Strong customer service, problem-solving, and relationship-building skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Experience in client onboarding, implementation, project coordination, or customer-facing roles is highly preferred.
- Cantonese language proficiency is highly desirable and would be considered a significant advantage.
Work Schedule
- This position follows a fixed APAC schedule, supporting clients across the Asia-Pacific region.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.
