Onboarding Operations Specialist

The Onboarding Operations Specialist is responsible for executing and completing the operational components of clinician onboarding with precision and efficiency. This role focuses on ordering, uploading, and verifying documentation within defined SLAs to ensure onboarding requirements are completed accurately and on time. The Onboarding Operations Specialist is a critical driver of operational excellence, quality, and consistency across the onboarding process.

Responsibilities:

• Order, upload, and manage required onboarding documentation in TCoD and related systems
• Verify accuracy and completeness of submitted documents against facility-specific protocols
• Set up and manage background checks, health screenings, and related onboarding requirements
• Ensure correct selection of services, panels, and authorizations during setup
• Monitor and manage pending, suppressed, and At-Risk items to ensure timely resolution
• Communicate clearly with Credentialing partners regarding file status and required corrections
• Ensure documentation is processed within defined SLAs, ensuring achievement of OnTime Starts (OTS%) and other efficiency metrics.
• Maintain accurate status updates in Pulse and related tools
• Identify process gaps or recurring issues and escalate trends as appropriate
• Ensure compliance with company policies, ISMS standards, and all regulatory requirements, including state-specific and facility-specific onboarding protocols.
• Work across different assignment types, managing projects or facilities with unique processes and complexities.
• Manage cyclical volume demands and adapt to shifting operational needs

Requirements:

• At least college level; a bachelor's degree is preferred but not required
• A minimum of 1 year of experience in US voice campaigns in the BPO industry is required
• Experience in RPO, shared services, credentialing, or HR recruitment is a plus
• At least 35 WPM, and must demonstrate proficiency in basic Windows operations and use of miscellaneous office equipment (fax, printer, copier)
• Strong verbal and written communication skills; must meet a minimum CEFR B2 proficiency level in both written and spoken English
• Must meet minimum standards for cognitive assessments and all other required prehiring evaluations (e.g., multitasking, customer service simulations).
• Experience working in a process-driven or operational role
• Ability to manage high-volume, transactional work
• Strong organizational and time-management skills
• Comfort navigating multiple systems and workflows
• Ability to follow standardized processes while applying sound judgment
• Strong written communication skills
• Ability to work independently and as part of a cross-functional tea
• Must be willing to work onsite at Bridgetowne, Quezon City
• Must be flexible to work during US time zones.

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact dp•@wwrsintl.com

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.