At PayMongo, we're building the financial operating system for businesses in the Philippines. As we scale, onboarding isn't just a process—it's a critical moment of truth for every merchant we serve.
We're looking for detail-obsessed, execution-driven problem solvers to join our Onboarding Operations team—whether you thrive in high-volume processing or excel in complex case analysis and decision-making.
If you enjoy structured work, take pride in accuracy, and want to play a key role in enabling merchant growth at scale—this role is for you.
What you will do:
You'll be part of the team responsible for getting merchants live—quickly, accurately, and compliantly. Depending on your strengths, you may focus on:
High-Volume Merchant Processing
- Review and process large volumes of merchant onboarding applications
- Ensure submissions are complete, accurate, and compliant with onboarding policies
- Flag incomplete applications and guide merchants toward resolultion
- Maintain high throughput while keeping error rates low
- Document and track cases in real time for visibility and audit readiness
Complex Merchant Processing
- Investigate and resolve onboarding cases that require deeper analysis and judgment
- Handle escalations from onboarding teams and assess appropriate next steps
- Coordinate with internal teams (Product, Risk, QA) to resolve complex issues
- Document decisions clearly with full audit traceability
- Improve onboarding quality by identifying edge cases and policy gaps
What success looks like:
- Merchants are onboarded quickly and accurately
- Low error rates and strong compliance with onboarding policies
- Clear, complete documentation that supports QA and audit requirements
- Smart escalation decisions that keep operations flowing efficiently
- iStrong contribution to overall onboarding throughput and turnaround times
What we are looking for:
Core Skills
- Strong attention to detail (non-negotiable)
- Ability to follow structured processes with discipline
- Organized, methodical approach to work
- Comfort working in high-volume or high-complexity environments
- Clear written communication and documentation skills
Bonus If You Have:
- Experience in onboarding, operations, KYC, or compliance
- Exposure to fintech, payments, or financial services
- Experience handling escalations or cross-functional coordination
Who This Role is Perfect For:
- Early-career professionals who want to build strong operational fundamentals
- Candidates who enjoy structured, detail-oriented work
- Problem solvers who want to grow into more analytical or specialized roles over time
