Job Type: Full-Time
Work Setup: 100% Onsite during the first 90 days in Makati, with the opportunity to transition to a hybrid work setup based on performance, attendance, and operational approval.
Work Locations:
- Ayala Avenue, Makati
- SM North EDSA, Quezon City
We are looking for a highly organized and detail-oriented Onboarding Coordinator to join our growing team. In this role, you will manage the onboarding process for new hires across National Accounts, Office of the President, and Vendor Neutral programs, ensuring every candidate experiences a seamless and efficient transition into the organization.
If you thrive in a fast-paced environment, enjoy coordinating multiple processes, and are passionate about delivering an outstanding candidate experience, we'd love to hear from you.
As an Onboarding Coordinator, you will:
- Manage the end-to-end onboarding process for new hires.
- Coordinate and monitor pre-employment requirements, including:
o Drug screenings
o Background investigations
o I-9 verification
o Occupational health and medical clearances
o State and city compliance requirements
- Track onboarding progress and maintain accurate records and status reports.
- Provide timely updates to recruiters and internal stakeholders throughout the onboarding process.
- Communicate with candidates through phone, email, SMS, and Microsoft Teams.
- Review onboarding documents to ensure accuracy, completeness, and compliance.
- Manage multiple onboarding files while consistently meeting service level agreements (SLAs).
- Coordinate system access requests, employee IDs, and password setup.
- Utilize SharePoint and internal systems to track onboarding activities and documentation.
- Schedule meetings, onboarding sessions, and communications using Microsoft Outlook and Teams.
- Deliver professional, responsive, and high-quality service to both candidates and internal partners.
Qualifications:
Required Experience
- At least 1 year of BPO or call center experience supporting US based clients.
- Previous experience working a night shift or graveyard schedule.
- Strong employment stability and a proven record of reliability.
Skills & Competencies
- Excellent verbal and written English communication skills.
- Strong organizational and time management abilities.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office applications, particularly Outlook and Teams.
- Customer-focused with a professional and collaborative approach.
What We Offer:
- Competitive salary package + Monthly performance bonuses + Program allowance
- Fixed night shift schedule + Weekends off
- Comprehensive HMO coverage
- Early regularization opportunities
- Supportive, collaborative, and performance-driven work environment
If you're passionate about creating a smooth onboarding experience, enjoy working with people, and excel at managing multiple tasks with accuracy and efficiency, we'd love to meet you.
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