Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!
Responsibilities
- Lead customer onboarding engagements from kick-off to completion, ensuring successful deployment and adoption.
- Provide expert consulting and guidance on best practices, industry standards, and third-party integrations.
- Deliver high-quality onboarding experiences, ensuring customer projects are completed on time and within scope.
- Guide customers through build and testing phases, ensuring alignment with business objectives.
- Set and manage customer expectations, proactively identifying and mitigating risks to accelerate time to value.
- Engage with customers via verbal and written communication, delivering presentations and enablement sessions.
- Effectively manage multiple onboarding projects, prioritizing tasks and meeting deadlines.
- Utilize internal systems and tools to track customer information, document project history, and report key deliverables.
- Stay up to date on product features, functionality, and industry trends by participating in enablement activities.
- Collaborate with cross-functional teams to resolve customer challenges and improve onboarding processes.
- Contribute to the evolution of the Rapid Onboarding Program by sharing insights and recommending improvements.
Qualifications
- 2+ years of experience in Customer Success, Project Management, Account Management, Teaching/Training, or similar roles.
- Experience working in a SaaS or technology company.
- Sales, implementation, or onboarding experience with customers.
- Familiarity with Salesforce, Smartsheet, Google Suite, and onboarding tools.
- Experience in change management and quality assurance.
- Talent management experience, particularly in training and enablement.
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Your future starts here—grow, thrive, and make an impact with Cognizant.
