Onboarding Associate-Lipa

2-4 Years

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Early Applicant

Job Description

Assist bikers during the onboarding process and guide them through the application requirements
Collect and review required documents from applicants including:
Motorcycle OR/CR
Driver's License (Restriction 1/A)
NBI Clearance
Barangay Clearance or Police Clearance
Verify the authenticity and completeness of submitted documents to ensure compliance with company policies and legal requirements
Conduct interviews with bikers to assess their qualifications, driving experience and readiness for the role
Provide clear instructions and support to applicants regarding onboarding procedures and document submission
Maintain organized records of applicant information and submitted documents for tracking and reference
Address applicant inquiries and assist in resolving issues related to missing or incomplete requirements
Ensure that all onboarding steps are completed before bikers proceed to the next stage of activation
Activate all bikers who successfully completed the onboarding process
Enroll bikers in insurance programs after account activation
Process IP enrollment for bikers who availed of ATD IP
Upload and maintain photos of biker accounts for proper documentation and monitoring
Monitor clawback cases and ensure accurate tracking of biker records
Monitor and process free top-up incentives for successfully onboarded bikers