REQ14719 Officer, Control Room (Open Date: 03/06/2026)
Position Summary
Reporting to the Senior Officer, Control Room, the Officer, Control Room is responsible
for monitoring all non-gaming related operational functions of the Surveillance Department and other areas to ensure a safe, secure and comfortable environment within the Company is maintained.
He / She is responsible for providing high level of customer service to their internal and external customers.
Primary Responsibilities
- Observes and monitors persons on premises using CCTV camera systems, responds to persons behaving suspiciously or unlawfully and reports security breaches.
- Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
- Acknowledges, responds and records all alarms within the appropriate time frame.
- Maintains Security Access System.
- Monitors and coordinates communications during emergencies.
- Maintains and monitors radios and other equipment.
- Provides assistance and information to security operations.
- Assists in the training of new Officer, Control Room.
- Performs additional tasks as required including the functions of a security, staff entry and Officer, Loading Dock.
- Performs administrative tasks including reports and compilation of statistics.
- Adheres to and exhibit pro-active leadership in accordance with the Company's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment.
- Adheres to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
- Adheres to and exhibit pro-active leadership in accordance with the Company's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, an a workplace culture of equity and diversity is fostered.
- Adheres to the Company's health and safety requirements.
- Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
- Monitors Retailers and Hotel environs as directed.
Key Performance Indicators
- Achievement of KPO's and implementation of strategies as identified in the Business Plan.
- Department and the Company's policies and procedures are adhered to.
- Performance and succession criteria are met.
- Collection, recording, analyzing and reporting information.
- Communicating ideas and information.
- Planning and organizing activities.
- Working with others in a team.
- Solving problems.
- Making decisions.
- Delegating tasks.
- CCTV monitoring of Retailers and Hotel.
- Completion of tasks in a timely manner.
- Result oriented, demonstrated advances business acumen and accepts accountability for results.
Qualifications
I. Experience
- Minimum of one (1) year previous CCTV experience
- Experience with security access control systems
- Experience with Photo ID applications is favorable
II. Education
Tertiary level preferable
III. Skills / Competencies
- Displays a high commitment of delivering and delivering customer service
- Demonstrated advance communication and interpersonal skills.
- Has a strong work ethic.
- Leads others to achieve business objectives.
- Encourages people to work as a team.
- Exhibits advanced people management skills.
- Understands different cultures and diversity.
- High level attention to detail and ability to work autonomously.
- Verbal and written English is essential.
- Ability to work without supervision.
- Competent use of Microsoft Suite of products and keyboard skills.
IV. Other Attributes
- Demonstrated teamwork
- Confidential
- Discreet
- Mature
- Calm
- Highly organized
- Confident
- Friendly
