Office Manager & Customer Service Coordinator

ISupport Worldwide

2-5 Years

Not Disclosed

Philippines

Early Applicant

Posted 10 hours ago
Be among the first 10 applicants

Job Description

Key Responsibilities

Customer Service & Order Management
Receive purchase orders from grocery retail customers via email or online portals
Accurately enter all order information into the company ERP system, Plex
Confirm orders, quantities, and delivery details with customers
Communicate with production to verify actual quantities produced
Prepare and send fulfillment and shipment reports and paperwork to customers
Schedule customer purchase order pickups and deliveries
Act as the primary contact for customer inquiries and order updates
Input customer purchase order updates in EDI/SPS Commerce and customer portals
Invoice customers in Plex and EDI/SPS Commerce
Shipping of orders from HPP toll processing facility
Tote to tote receiving of HPP'd product at G.O.F
Communications with HPP facilities, projected orders and actual counts
Answer end consumer complaints and questions via phone and email
Own ordering from Uline, Amazon, office supplies
Office & Administrative Management
Ensure the company and employees have the tools, supplies, and resources needed for daily operations
Manage general office organization, supplies, and vendor relationships
Support internal communication between production, logistics, and management teams
Assist with scheduling, reporting, and other administrative tasks as needed
Cross-Functional Support
Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics
Help identify process improvements to enhance efficiency and customer satisfaction
Contribute to other projects or areas where help is needed — wearing many hats to support the company's success
Other duties assigned

Requirements

2-5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics)
Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.)
Strong verbal and written communication skills; professional and clear with customers and colleagues
Detail-oriented, proactive, and able to manage multiple priorities efficiently
A collaborative team player who acts for the good of the company as a whole
Comfortable in a small-company environment where responsibilities may shift day to day

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room