Nurse Team Lead

Nurse Lead

As a Nurse Lead, you will lead and support a team of Nurse Coordinators who assist patients through phone and video interactions. You will ensure the team provides compassionate, accurate, and efficient support while helping patients understand clinical research opportunities and assess their eligibility.

You will be responsible for team leadership, coaching, quality monitoring, training, scheduling, and operational support while driving performance and maintaining a high-quality patient experience.

What You'll Do

• Manage team assignments and scheduling based on business and operational needs.
• Manage leads through the telephony system to support workflow efficiency.
• Provide frontline call support during peak periods or staffing gaps.
• Serve as the primary point of contact for Nurse Coordinators regarding escalations and concerns.
• Monitor team communication channels and daily activities.
• Conduct call coaching and quality reviews to maintain a high-quality patient experience.
• Collaborate with other Nurse Leads on productivity and process improvements.
• Provide training for new campaigns, processes, and updates.
• Participate in new hire onboarding and training.
• Maintain and update SOPs and training materials.
• Escalate performance, productivity, and operational concerns to the Contact Center Manager with proper documentation.

What We're Looking For

• 3+ months of experience as a Nurse Coordinator.
• 3–5 years of professional experience, preferably with a clinical background.
• Bachelor's degree required.
• Active LPN or RN license/certification required; U.S.-based credentials preferred.
• Previous leadership experience is preferred.
• Call center or tele-nursing experience is an advantage.
• Strong interest in people leadership and performance coaching.
• Excellent verbal communication skills and ability to explain medical terminology clearly.
• Strong organizational, time management, and attention-to-detail skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Proficiency with online systems, tools, and technology.
• Strong critical thinking and problem-solving skills.
• Self-motivated and collaborative team player.
• Willing to work full-time, 40 hours per week.

Why Join ClearSource

At ClearSource, our mission is simple: Making Lives Better—for our employees, clients, and their customers.

We offer:

• Competitive salary
• Medical and dental insurance with free dependent coverage
• Group life insurance
• Paid time off (PTO)
• Career growth opportunities
• Skills and leadership development
• Fun, innovative, and energetic work culture
• Free meal for onsite employees

Our Core Values

Customer First – We are committed to delivering an exceptional customer experience.

Personal Accountability – We do the right thing and own our actions.

Humble Courage – We embrace feedback and continuously seek to improve.

Hungry – We bring passion, energy, and drive to everything we do.

Happy & Healthy – We value balance, well-being, and a positive workplace.

If these values resonate with you and you're ready to take the next step in your nursing career, we'd love to hear from you!

Work Location: 10th Floor, Tower 1, Rockwell Business Center, Pasig City

Join ClearSource and be part of a team that's committed to Making Lives Better!