Job Description
Location: Iloilo City, Philippines (Onsite)
Account: Premium Global Travel & Tours
Are you a travel enthusiast with a knack for helping people We are looking for dynamic individuals to join our growing team in Iloilo! Help travelers navigate the world while you build a stable career in one of the most exciting BPO industries.
What's in it for you
Monthly Salary Package: ₱14,000 – ₱18,000 (depending on experience)
Night Differential: Additional pay for graveyard shifts
Performance Incentives: Monthly bonuses based on quality and attendance
HMO Coverage: Comprehensive health insurance for you (and your dependents)
Paid Training: Get paid while you learn the ropes of the travel industry
Career Growth: Real opportunities for promotion to Team Lead or Quality Analyst roles
Qualifications
Education: Senior High School (SHS) Graduate.
Experience: At least 1 year of BPO Experience (Travel/Airline account experience is a huge plus!).
Skills: * Good to Excellent English communication skills.
Basic computer literacy and navigation skills.
Strong problem-solving skills and a customer-first mindset.
Flexibility: Must be willing to work in a Shifting Schedule (including nights, weekends, and holidays).
Key Responsibilities
Assist international customers with flight bookings, hotel reservations, and travel itineraries.
Handle inquiries regarding cancellations, refunds, and rebookings.
Provide Accurate Information About Travel Requirements And Destination Guidelines.
Maintain high-quality service standards to ensure customer satisfaction.
