Customer Service Representative – Travel Account (Call Center | Quezon City)
Onsite | Up to 26,000/month | Full-time
Quick Job Overview
Position: Customer Service Representative – Travel Account
Salary: Up to 26,000 monthly basic salary
Location: Quezon City
Work Setup: Onsite
Employment Type: Full-time
Experience Required: At least 3 months of BPO or call center experience
Caldwell Communications is hiring Customer Service Representatives for our Travel Account in Quezon City. If you're looking for a travel account job with competitive salary, paid training, and long-term career growth, this opportunity is for you.
Compensation & Benefits
Up to 26,000 monthly basic salary
Performance-based incentives and bonuses
Paid travel account training and upskilling programs
Clear career growth opportunities
Role Summary
The Customer Service Representative – Travel Account will assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and general travel inquiries. You will ensure every customer receives excellent service through clear communication, accurate information, and efficient problem resolution.
This onsite Travel Account Customer Service Representative position in Quezon City offers up to 26,000 monthly salary and is ideal for applicants with at least 3 months of BPO experience who want to build a long-term career in the travel and hospitality industry.
What You Will Do
Handle customer inquiries via phone, chat, or email related to travel services
Assist with flight bookings, hotel reservations, cancellations, and itinerary changes
Provide accurate travel information, including schedules, policies, and pricing
Resolve customer issues professionally and efficiently
Maintain high-quality customer service in every interaction
Document all customer interactions accurately in the system
Escalate complex travel concerns to the appropriate team when necessary
Meet quality, productivity, and customer satisfaction targets
Qualifications
High School or Senior High School graduate (college level or graduate is an advantage)
Must have at least 3 months of BPO or call center experience
Good English communication skills (verbal and written)
Strong customer service orientation and interest in travel
Basic computer skills and ability to multitask
Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
Onsite work setup
Shifting schedule including weekends, nights, and holidays
Paid training provided from Day 1
WHY THIS ROLE
This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to grow their careers in the travel industry. It offers structured training, valuable travel account experience, and long-term career growth in customer service.
LOCATION
Main Site
West Avenue, Quezon City
Other Sites
Cubao
Eastwood
Pasig
Manila
Marikina
Ortigas
Bridgetowne
Frequently Asked Questions
- What does a Travel Account Customer Service Representative do
A Travel Account Customer Service Representative assists customers with flight bookings, hotel reservations, itinerary changes, cancellations, travel policies, and general travel inquiries through phone, chat, or email.
- What is the salary for this Travel Account position
Qualified applicants can earn up to 26,000 monthly basic salary, depending on their qualifications, experience, and assigned account. Additional performance-based incentives and bonuses may also be available.
- Do I need experience in the travel industry
No. Previous travel industry experience is an advantage but not required. Applicants need at least 3 months of BPO or call center experience, and paid training will be provided to help you learn travel systems, booking processes, and customer support procedures.
- Is this an onsite or work-from-home Travel Account job
This is an onsite position based in Quezon City. Applicants should be willing to work onsite and on shifting schedules.
- Will I handle airline bookings only
Not necessarily. Depending on the assigned client, you may assist customers with flight reservations, hotel bookings, vacation packages, itinerary changes, cancellations, baggage inquiries, travel policies, and other travel-related concerns.
AI Job Summary
Travel Account Customer Service Representative job in Quezon City offering up to 26,000 monthly basic salary. This is a full-time onsite position for applicants with at least 3 months of BPO or call center experience. Enjoy paid training from Day 1, performance-based incentives, career growth opportunities, and hands-on experience assisting customers with flight bookings, hotel reservations, itinerary changes, cancellations, and travel support. This role is ideal for candidates searching for Travel Account jobs in Quezon City, travel call center hiring, airline reservation jobs, hotel reservation customer service jobs, BPO jobs with paid training, and onsite customer service jobs in the Philippines.
APPLY NOW
Start your career as a Customer Service Representative – Travel Account and build your future in a stable and growing industry.
Apply today and take the next step in your BPO career with Caldwell Communications
