Job Description
Customer Service Representative – Non-Voice
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities
Respond to customer inquiries via chat or email
Provide accurate information on products, services, or accounts
Resolve issues efficiently
Log all interactions in the system
Escalate complex issues to supervisors
Maintain service quality and client satisfaction metrics
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on non-voice tools and procedures
Requirements
At least High School or Senior High School graduate
Strong written English communication
Customer-focused, detail-oriented, and solution-driven
Basic computer skills and multitasking
Willing to work onsite in Metro Manila
Why Join Us
Competitive pay with incentives
Career development and mentorship opportunities
Collaborative and supportive work environment
Apply Now
