Job Description
Customer Service Representative – Travel
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.Job Description
We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.
Responsibilities
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain up-to-date documentation
Escalate complex cases to supervisors
Meet service quality and customer satisfaction goals
Schedule & Training
Rotating shifts including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements
At least High School or Senior High School graduate
Excellent English communication and attention to detail
Customer-focused with problem-solving skills
Basic computer knowledge and multitasking ability
Onsite availability in Metro Manila
Why Join Us
Competitive compensation and incentives
Exposure to travel accounts and professional development
Supportive team culture and mentorship opportunities
Apply Now
Start your career in travel customer service at Caldwell and create smooth experiences for clients.
