Responsible formonitoring,maintaining, and troubleshooting network infrastructure to ensureoptimalperformance and minimal downtime. This role requires strong technicalexpertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.
Key Responsibilities
Monitoring & Incident Management
- Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
- Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
- Respond to alerts and incidentsin accordance withestablished SLAs and priority levels
- Perform root cause analysis on recurring incidents and implement preventive measures
- Document all incidents, actions taken, and resolutions in the ticketing system
Network Operations
- Maintain network availability and performance across enterprise infrastructure
- Perform regular health checks on network devices including routers, switches, firewalls,wirelesscontrollersand load balancers
- Monitor bandwidthutilizationand capacity planning metrics
- Execute network changes during scheduled maintenance windows
- Maintain up-to-date network documentation and diagrams
System Administration
- Monitor server performance, disk space, and application availability
- Perform basic system administration tasks on Windows and Linux servers
- Monitor backup systems and ensure successful completion of scheduled backups
- Coordinate with vendors and service providers for issue resolution
Communication & Reporting
- Providetimelystatus updates to stakeholders during incidents
- Generate and distribute daily, weekly, and monthly performance reports
- Participate in shift handover meetings to ensure continuity of operations
- Maintain clear and professional communication with technical and non-technical personnel
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1+ years network operations or NOC experience
- Incident management and escalation handling
- Experience coordinating with field technicians and dispatch operations
- Hands-on experience with network monitoring tools and systems
- Experience working in a 24/7 operational environment
- Excellent analytical and problem-solving abilities
- Strong attention to detail and documentation skills
- Ability to work independently and as part of a team
- Effective communication skills, both written and verbal
- Ability to remain calm under pressure and manage multiple priorities
- Strong customer service orientation
- Preferred:CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
- Willing to work onsite
- Willingness to work rotating shifts, including nights, weekends, and holidays
Benefits
- Free one meal a day
- Emergency Loan and Other Financial Assistance Program
- Free 24 Hours snacks and beverages
- Health Insurance
- Health Subsidy
- Interest-Based Clubs
- Life Insurance
- Team Socialization Allowance
- Perfect Attendance Bonus
- Year-End Performance Bonus Plan(Company discretion)
- And much more
