NOC Engineer (Cisco Collaboration)

Job Overview:

Our client is seeking a highly skilled NOC Engineer with a strong Cisco Collaboration background to join their remote operations team. They are most interested in finding someone who has CCNA- or CCNP-level routing/switching expertise in Cisco Networking and firewall capabilities. This role requires hands-on experience across Cisco devices and collaboration platforms, excellent troubleshooting skills, and a proactive approach to maintaining uptime and performance in dynamic client environments.

Schedule: Monday - Friday, 3:00 PM - 12:00 AM Pacific Time (Redding, CA), with a 1-hour unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Monitor, troubleshoot, and resolve network and collaboration issues across multiple client environments.
• Configure, manage, and support Cisco network devices, including routers, switches, and firewalls.
• Administer and troubleshoot Cisco Collaboration platforms such as CUCM (Call Manager), Unity, Jabber, Webex, etc.
• Perform routine network and collaboration system maintenance, health checks, and upgrades.
• Serve as the primary escalation point for advanced issues, executing solutions without reliance on L1/L2 support.
• Collaborate with cross-functional teams to escalate and resolve critical incidents when necessary.
• Maintain detailed documentation of systems, incidents, and resolutions.
• Assist with onboarding and supporting new clients or network environments.
• Drive proactive improvements to ensure uptime and service quality.

Requirements:

• 5+ years of experience as a NOC Engineer, Network Engineer, or similar role.
• Mandatory Cisco CCNP certification.
• Strong hands-on experience with Cisco Collaboration platforms (CUCM, Unity, Jabber, Webex, etc.).
• Proven expertise with Cisco networking devices (routing, switching, firewalls).
• Proficiency in monitoring tools, ticketing systems, and remote access tools.
• Strong understanding of network protocols, troubleshooting methodologies, and escalation management.
• Excellent written and verbal communication skills.
• Ability to work independently and resolve high-level escalations with minimal supervision.
• Reliable high-speed internet and a quiet home office environment.

Preferred Qualifications:

• Experience with VoIP troubleshooting and QoS configuration.
• Familiarity with other collaboration tools or third-party integrations.
• Exposure to multi-tenant environments or managed service provider (MSP) setups.
• Understanding of basic networking protocols including VLANs, OSPF, EIGRP, ACLs, Firewall object rules, L1-L3 troubleshooting, reading packet captures, and applying OEM documentation.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.