Night Shift - Project Manager Outsourcing, BPO & Digital Transformation

The Role

The Project Manager will manage cross-functional projects and operational support initiatives within a Project Management Office (PMO). The ideal candidate has a strong passion for process improvement, establishing efficient procedures, supporting diverse business functions, and successfully delivering projects from initiation through completion.

As organizations continue to expand their use of AI, this role will also support AI-related projects and initiatives, partnering with business leaders and stakeholders to coordinate individual projects alongside core PMO and operational responsibilities.

The Team

The PMO supports business-wide initiatives by identifying, prioritizing, and managing complex cross-functional projects with defined objectives, timelines, and deliverables. The team also provides operational support that promotes efficiency, consistency, and effective collaboration across the organization.

Job Scope

As a Project Manager within the PMO, you will manage a combination of cross-functional projects, special initiatives, and operational support activities. Projects may span multiple business functions and require close coordination with business leaders, internal teams, and other stakeholders.

Operational support projects may typically:

• Impact multiple business functions or service areas.
• Involve collaboration with other business units and enterprise functions.
• Include recurring or ongoing operational activities.
• Improve efficiency, consistency, and standardization across the organization.
• Include AI-enabled process improvement, automation, and innovation initiatives.

Key Responsibilities

Cross-Functional Project Management

• Gain a clear understanding of business requirements, objectives, and expected outcomes for each project.
• Schedule and facilitate project kick-off meetings and ongoing project discussions.
• Provide regular project status updates to PMO leadership, business stakeholders, and relevant teams.
• Develop and maintain project plans, communication plans, timelines, and deliverables.
• Manage projects within agreed timelines, scope, and budgets.
• Track deliverables, milestones, and task completion across project resources.
• Foster a collaborative environment and promote effective teamwork.
• Conduct one-on-one discussions with business leaders and project resources as needed.
• Coordinate with internal teams, stakeholders, and clients where applicable.
• Identify, track, and mitigate project risks while escalating issues when necessary.
• Identify opportunities for improvement and recommend corrective actions.
• Gather feedback, facilitate project debriefs, and support training and transition activities.
• Partner with business leadership on AI-related projects, helping coordinate execution and ensuring alignment with broader business objectives.

Operational Support Management

• Maintain accurate and reliable business, client, contract, vendor, and stakeholder information.
• Prepare and deliver recurring operational reports and updates.
• Support audit, compliance, and control-related activities.
• Support user access management for internal applications and tools.
• Provide ongoing support for collaboration platforms, dashboards, and business tools.
• Develop and maintain processes that enable consistent tracking of project progress and adoption across business initiatives.
• Identify opportunities to streamline processes through automation and technology.

General Responsibilities

• Provide support, feedback, and assistance to PMO members and the broader business.
• Act as a backup resource for other PMO team members when needed.
• Assist with project prioritization, planning, and business case development.
• Follow established project management methodologies, standards, and best practices.
• Contribute ideas and recommendations for continuous process improvement.
• Work closely with PMO leadership and business stakeholders to ensure successful project delivery.

Qualifications & Requirements

• Bachelor's degree or equivalent experience.
• 3+ years of project management experience.
• Advanced working knowledge of Microsoft Word, PowerPoint, Excel, and project management tools.
• Experience working within a PMO environment is preferred.
• Interest in or exposure to AI-enabled tools, automation, or digital transformation is a plus.
• Strong relationship management experience in a cross-functional environment.
• Demonstrated ability to bring teams and stakeholders together to successfully implement initiatives.
• Strong negotiation, influencing, problem-solving, and decision-making skills.
• Ability to remain organized and effective in high-pressure situations.
• Ability to balance tactical execution with strategic thinking.
• Demonstrated ability to translate strategy into specific goals, action plans, timelines, and deliverables.
• Strong written and verbal communication skills, with the ability to communicate effectively with team members, leaders, executives, and clients.
• Ability to work independently while also contributing effectively as part of a team.
• Strong organizational, prioritization, and decision-making skills.
• Ability to manage multiple projects and competing priorities while maintaining attention to detail.