Network Test Engineer

Job Summary

• ATS – Advanced Technical Support
• Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Contribute through trainings to upskill peers or stakeholders.

Years of experience needed –

• 5+ Years of experience

Technical Skills:

• Good experience with enterprise networking, monitoring, troubleshooting, and management tools
• Experience in Networking protocols testing (HTTP, HTTPS, SNMP, Telnet, FTP, SSH, DNS, DHCP, IPV4, IPV6, TCP/IP, UDP, ARP, LLMNR, WINS)
• Experience of application inter-operability testing on Access points, routers and mobiles
• Proven previous professional experience conducting Packet Analysis using Wireshark or equivalent tools
• Knowledge on Networking Concepts (WSD, LPD, Bonjour, Ldap, IPSec, 802.1x, Certificate management, Radius server)
• Working experience in Windows, Linux & MAC OS's.
• Knowledge of printing solutions
• Cloud exposure
• Exposure to proxy servers
• Exposure to Wireshark. Run Network trace in client PC
• Method for verifying open network ports.
• Method for ensuring printer internet/cloud connectivity
• Troubleshooting print job submission failures
• Excellent verbal and written communication skills in language to be supported.
• Advanced troubleshooting skills in a technical environment
• Excellent analytical and problem-solving skills.
• Advanced Software and hardware knowledge of computing, storage and peripheral devices.
• Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
• Advanced proficiency with case management databases and tools. Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.