Responsibilities:
Technical
- Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools
- Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).
- Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.
- Implement service and network element changes as directed to ensure the smooth functioning of the network.
- Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).
- Work with vendors for issues
Communications
- Work closely with team members to resolve network issues efficiently and effectively.
- Coordinate with on-site technicians who require assistance or are providing hands and feet support for IP network assurance tasks.
- Engage with stakeholders and team members to discuss network issues, troubleshoot details, and confirm resolutions.
- Provide regular updates on issue progress, next steps, and any roadblocks.
Administration
- Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance.
- Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions.
- Submit time and expense reports promptly.
Results or Outcomes:
- Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction.
- Maintain clear communication standards with stakeholders through appropriate channels (phone, email, chat).
1) Future-Ready Skills: A strong emphasis on AIOps, telemetry, and network automation (e.g., Python, Ansible).
2) Proactive Mindset: A focus on continuous process improvement, root cause analysis, and reducing MTTR rather than just closing tickets.
3) Modern Tooling: Clear expectations around using enterprise-grade ticketing (ServiceNow) and automated event correlation systems.
Qualifications:
Education and Certifications
- Degree in Telecommunications, Computer Science, Electronics, or a related field (equivalent combination of education and experience is acceptable).
- Industry Certifications (nice to have): (more imp than Bachelors)
- Juniper Networks Certified Associate/Professional (JNCIA/JNCIP)
- Nokia Certification
- Cisco Certified Network Associate (CCNA) (Optional)
- Cisco Certified Network Professional (CCNP) (Optional)
- CompTIA Network+ (Optional)
- ITIL Foundation certification (Optional)
Technical Skills
- Strong understanding of IP network protocols such as OSPF, BGP, ISIS, segment routing, etc.
- Proven ability to isolate and resolve issues in LAN, MAN, and WAN environments.
- Familiarity with command-line interface (CLI) and GUI tools from vendors such as Juniper, Nokia etc
- Expertise in working with automated provisioning, network telemetry, circuit documentation, ticketing, and testing/dispatch systems.
- Able to understand IP networks using existing documentation and understanding of the system.
- Able to perform IP Surveillance activities without any assistance
Problem Solving and Decision Making
- Strong troubleshooting skills, with the ability to quickly identify problems and implement effective solutions.
- Self-motivated and capable of working independently with minimal supervision.
- Committed to continuous learning, including completing certifications and passing relevant exams.
Other Requirements
- Ability to follow and adhere to published work plans, processes, and procedures.
- Normal color vision to work with color-coded diagrams and tools.
- Willingness and ability to work in a shift-based environment, including evenings, weekends, and holidays.
- Excellent verbal and written communication skills, with fluency in English (French is an asset).
- Strong interpersonal skills to handle both positive and challenging customer interactions.
- Ability to work effectively in a fast-paced, collaborative team environment.
- Maintain performance under time constraints and in rapidly changing situations.
Security Requirements
- Must meet applicable security clearance requirements
