Network Specialist

JOB DESCRIPTION:

Location: Philippines

Employment Type: Full-Time / Dedicated Support Model

Shift Model: Rotational Shifts (Follow-the-Sun Support)

Overview

We are looking for experienced Network Support Engineers to join a dedicated support team for a global enterprise customer. The role involves providing Incident Management, Change Management, and operational support within a 24x7 follow-the-sun environment.

The selected candidates will work closely with global support teams to ensure network stability, timely incident resolution, and smooth operational delivery.

Key Responsibilities

• Monitor and manage network incidents and service requests
• Perform troubleshooting for LAN/WAN infrastructure issues
• Support Change Management activities and scheduled implementations
• Escalate complex technical issues when required
• Coordinate with global teams during critical incidents
• Participate in rotational on-call support and weekend coverage
• Maintain operational documentation and ticket updates
• Ensure SLA and response time compliance

Technologies in Scope

• Cisco Routers & Switching
• Cisco / Meraki Wireless
• Palo Alto Firewalls
• F5 Load Balancers
• VMware VeloCloud SD-WAN

Required Skills & Experience

L1+ Network Support Engineer

• Minimum 3 years of experience in Network Support
• Strong understanding of LAN/WAN technologies
• Experience with incident handling and troubleshooting
• CCNA certification or equivalent knowledge preferred

L2 Network Engineer

• Minimum 3 years of hands-on experience in enterprise networking
• Advanced troubleshooting skills across routing, switching, wireless, and security technologies
• Experience with Palo Alto, F5, and SD-WAN technologies preferred
• CCNP certification or equivalent experience preferred

Additional Requirements

• Willingness to work rotational shifts
• Availability for weekend and on-call support
• Strong communication and coordination skills
• Ability to work in a fast-paced global support environment
• Team-oriented mindset with strong problem-solving capabilities