Network Operations Specialist

ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 13,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,500 clients across the carrier, broker, and MGA segments – consistently earning a 96%+ client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2025 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 16 times since 2009.

Job Summary

Specialistsolves technical issues without predefined processes; drives process standardization and knowledge retention. Leads the development of technical documentation and knowledge bases. Demonstrates in-depth expertise in specific technical domains alongside a broad foundation. Identifies and mitigates risks in non-standard scenarios; proposes and escalates improvement suggestions; supports process optimization and standardization. Supports task management; facilitates knowledge sharing and technical exchanges among team members; leads resolution of technical issues.

• Design, implement, and manage IT infrastructure platforms to ensure secure, stable, and efficient operations across internal and US client systems.
• Monitor system performance, proactively troubleshoot issues, and recommend capacity, performance, and reliability improvements.
• Support infrastructure planning, procurement coordination, and budget justification.
• Research, propose, and implement innovative technology solutions and continuous platform enhancements.
• Deploy system integrations, automation scripts, and optimize operational tools.
• Ensure infrastructure security through monitoring, threat analysis, incident response, and preventive controls.
• Lead resolution of complex security incidents, perform root cause analysis, and recommend process improvements.
• Support business continuity planning (BCP), drills, and compliance or audit requirements.
• Document incidents, solutions, and best practices to strengthen operational resilience and security posture.

Qualifications & Experience:

• CCNA required; CCNP or equivalent advanced networking certification strongly preferred.
• Has 4 years of IT experience, including 2+ years in networking with hands‑on project involvement.
• Strong expertise in Cisco (ASA, IOS, switches), Huawei networking, and core network technologies (LAN/WAN, TCP/IP, BGP, OSPF, VPNs, firewalls).
• Experience managing medium‑sized networks, with solid problem‑solving and project management abilities.

Key Skills & Competencies:

• Hands-on experience with IT systems, including Windows Server (basic), Linux (Ubuntu preferred), and advanced networking platforms such as Cisco (ASA, IOS, switches) and Huawei.
• Strong foundation in networking technologies, including LAN/WAN, routing and switching, firewalls, VPNs, and common protocols (e.g., TCP/IP, DNS, BGP, OSPF, MPLS).
• Solid understanding of network security concepts such as ACLs, IDS, IPSec, and traffic optimization (QoS, latency management). Effective English communication skills, both written and verbal.
• Proven ability to work in a fast-paced, multitasking environment while delivering high-quality service. Strong problem-solving skills with a willingness and ability to rapidly learn new technologies.
• Project management experience, including participation in at least one project lasting six months or more.
• Demonstrates behaviors aligned with IT Specialist competency standards, including collaboration, adaptability, and continuous improvement

Shift Schedule: 8am-5pm PHT

Elevate your career with ReSource Pro, where your leadership, expertise, and vision will help shape the future of insurance operations on a global scale.