Network Operations Specialist

About Us

Halo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time embedded team members within your business. Our candidates are 100% English-fluent, university-educated, and have years of corporate experience from top-tier brands like Google, KPMG, PwC, Canva, Mercedes-Benz, Exxon, Amazon and Deloitte, to name a few.

NOC Technician - UK Shift

Schedule: 24/7 schedule, requires weekends

Employment Type: Independent Contractor

Salary Range: Php 125,000 - Php 130,000 net (take-home pay) per month

About the Role

We are seeking a dedicated and punctual NOC Technician to join our UK-based client's global team. This role requires a motivated professional with strong user administration and network monitoring skills to support a diverse range of clients across Europe and the U.S.

The ideal candidate is highly reliable, fluent in English, comfortable in fast-paced environments, and capable of juggling multiple support priorities - especially under SLA pressure.

Key Responsibilities

- Monitor and respond to alerts from NOC and SOC systems, escalating issues as needed.

- Perform user administration tasks including account creation/deletion, mailbox management, file permission adjustments, and application access.

- Adhere strictly to SLAs, providing timely and accurate support ticket resolution.

- Coordinate with vendors and escalate issues appropriately using standardized processes.

- Maintain detailed documentation and follow set procedures for operational

consistency.

- Work closely with a distributed support team including 17 service desk engineers, senior engineers, and technical services staff.

- Participate in ongoing training and contribute to the team's operational efficiency.

Required Skills & Experience

- Proven experience in NOC/SOC environments and user administration support.

- Familiarity with platforms like Active Directory, Microsoft 365, Duo Mobile, Okta, and other access management tools.

- Comfortable with high-volume ticket queues and SLA-bound tasks.

- Excellent verbal and written communication skills in English.

- Proficient multitasker with a first-time-right mindset and problem-solving initiative.

- Deep understanding of escalation protocols and service desk operations.

Minimum Requirements

- Strong home office setup - desk (no kitchen/sofa setups), noise-free environment, and stable internet.

- Must be punctual; the client's team culture emphasizes strict time discipline (Early is on time, on time is late).

- Previous experience supporting U.S. or UK-based clients strongly preferred.

- Availability to work full-time, exclusively on this role.

- Familiarity with CRMs like Monday.com, Oddo, BreezeAway, or Fractal is a plus.

Job Type: Full-time, 40 hours per week | Exclusive to our client (not freelance/part-time/side hustle setup)

Work Schedule: 24/7, mostly morning shift Philippine time - requires working weekends

Salary Range: Php 120,000 - Php 130,000 take home per month

Benefits:

• Permanent Work from home